Office Assistant

Fall River Comprehensive Treatment Center•Fall River, MA

21h•Onsite

About The Position

Fall River Comprehensive Treatment Center (CTC), located in Fall River, MA is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support. With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being.

Requirements

High school diploma or equivalent required
Previous administrative experience in a healthcare setting
Comfortable working in an opioid treatment program (OTP) / recovery environment
Skilled in answering phones, greeting patients, and providing front-desk support
Experience with billing processes, patient check-in, and appointment scheduling
Proficient with computer systems, word processing, and basic data entry
Familiarity with office equipment and general clerical duties (scanning, faxing, filing)
Strong organizational skills, attention to detail, and ability to multitask
Professional and courteous communication skills (in person, by phone, and in writing)
Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations
Dependable, team-oriented mindset with a focus on supporting clinical staff and patients

Responsibilities

Perform various administrative functions assigned in accordance with the office procedures of the clinic.
May include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Operate the front desk duties during peak hours or when primary staff in unavailable.
Sort, organize and maintain office records.
Assist with new patient enrollments as necessary.
Assist with various insurance/billing reports as necessary.
May assist with patient drug testing procedures.
Perform other duties as assigned.