Office Assistant Staffing Support
About The Position
This role is responsible for providing staffing support in an office setting. Key responsibilities include patient check-in and check-out, verifying insurance eligibility, maintaining and updating patient demographics in registration software, greeting patients, answering multi-line phones, scheduling and rescheduling appointments, creating and scheduling referrals, and completing chart preparation. The position also involves providing information to patients and may require floating to other practices within the region to offer support as needed. The role emphasizes promoting the Riverside Care Difference through exceptional customer service, including greeting patients warmly, managing expectations, and utilizing proper phone etiquette. Maintaining referrals and insurance information, including obtaining necessary authorizations, is also a core function. The Office Assistant is encouraged to recommend process improvements and maintain the cleanliness of the reception area, while actively participating in team huddles and staff meetings.
Requirements
- High School Diploma or GED, Minimum (Required)
- 1 year Medical Office experience (Preferred)
Responsibilities
- Ensures all patients' registration and demographics information is correct and updated as needed.
- Completes check-in and check-out in a timely manner.
- Collects payments from patients regarding appointments, forms, or past due balances.
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service.
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
- Manages patient expectations with clear explanations.
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
- Practices warm transfer and proper on-hold techniques.
- Maintains referrals and insurance information.
- Obtains referrals or schedules referrals upon receipt from referring location.
- Ensures referrals are attached with an approved insurance authorization.
- Obtains insurance authorizations as necessary.
- Recommends to practice manager any process improvements needed to improve quality of service.
- Maintains appearance and cleanliness of the reception area.
- Actively engages in team huddles and staff meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
