Office Assistant
InvigorateHR•Indianapolis, IN
•Onsite
About The Position
Are you a people-person who thrives in a supportive environment where your work directly impacts the lives of hardworking families? Join our team and become the vital connection between 4,000+ active members, retirees, and their benefits—helping them navigate their healthcare and retirement security with confidence. As our Office Assistant, you'll be the heart of our operations, ensuring smooth daily functions while providing exceptional service to our members and their families.
Requirements
- High school diploma or equivalent
- Previous administrative or customer service experience
- Proficiency in Microsoft Office Suite and database management
- Excellent communication skills—both written and verbal
- Strong organizational abilities with keen attention to detail
- Ability to handle multiple priorities while meeting deadlines
- Empathetic: Genuine care for helping people navigate their benefits
- Professional: Discretion in handling confidential member information
- Adaptable: Comfortable in a unique union environment serving diverse members
- Detail-Oriented: High standards for accuracy in member-sensitive work
- Team Player: Collaborative spirit with a positive attitude
Nice To Haves
- Associate degree preferred
- Familiarity with Taft-Hartley plans or benefit administration
- Experience in union operations or similar member-service environments
Responsibilities
- Be the welcoming first point of contact for phone calls, emails, and office visits
- Guide members through benefit questions and eligibility inquiries with patience and expertise
- Provide clear, accurate information about fund policies and procedures
- Ensure timely resolution of member concerns by coordinating across departments
- Maintain accurate member records including benefits, contributions, and eligibility data
- Process forms and applications with precision and attention to detail
- Prepare correspondence, reports, and essential documents
- Support website updates and digital communications
- Assist with Board meetings, fund events, and training sessions
- Prepare agendas, take minutes, and coordinate meeting logistics
- Help create a professional, organized environment for important gatherings
- Keep the office running smoothly with supply management and vendor coordination
- Maintain organized, efficient filing systems and workspace
- Support special projects and compliance documentation
Benefits
- Competitive Salary: $37,000 - $42,000 (based on experience)
- 100% Employer-Paid Health Insurance (full coverage, no premiums!)
- 100% Employer-Paid Retirement Benefits
- Paid Time Off
- Stable, Mission-Driven Work Environment
- Professional growth opportunities in benefit administration
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
