Office Assistant - Concordia Village - PT Weekend, Evening Shifts

Lutheran Senior Services•Springfield, IL

6d•$16 - $25

About The Position

The Office Assistant provides administrative and clerical support to ensure the efficient operation of the department or office. The role upholds the EverTrue mission of “Older Adults Living Life to the Fullest,” its core values, and its code of conduct while maintaining a high degree of confidentiality. The position provides customer service and receptionist support to customers, team members, visitors, residents, and guests. It handles routine clerical work, inquiries, mail, appointments, meetings, office supplies, and basic equipment issues. It may also coordinate the Community’s volunteer program alongside a designated member of the EverTrue Volunteer and Community Engagement team. This is a part-time position with weekend and evening shifts at Concordia Village. The work area is well lighted, ventilated, and climate controlled, and noise is usually low to moderate.

Requirements

At least 6 months of prior experience in a clerical, receptionist, or customer service role.
High school diploma or equivalent.
Ability to provide customer service to internal and external customers.
Ability to work under general oversight and as part of a team.
Proficiency with Microsoft Office and good keyboard skills.

Responsibilities

Type routine documents and correspondence; prepare, retrieve, and enter data for reports and databases; maintain filing systems; and perform other clerical tasks.
Handle inquiries and incoming work requests, and review files and records to answer information requests.
Provide customer service and receptionist support by answering telephones, greeting visitors, residents, and guests, and providing information to customers and team members.
Receive, sort, and distribute incoming mail; prepare and send outgoing mail and packages; and arrange pickups when needed.
Photocopy, scan, and fax documents as needed.
Organize and schedule appointments and meetings, and potentially schedule space and equipment.
Monitor and order office supplies.
Troubleshoot equipment issues such as printer problems and arrange service when needed.
Potentially coordinate the Community’s volunteer program with a designated member of the EverTrue Volunteer and Community Engagement team, including determining volunteer needs, onboarding and orientation, record-keeping, evaluation, and volunteer retention.