Office Assistant

CompuNet Clinical Laboratories • Springboro, OH

14d • Onsite

About The Position

This position promotes and practices prompt and courteous customer service at all times. The Office Assistant organizes patient flow, collects and enters patient information into the appropriate electronic ordering system, and handles various administrative tasks to ensure the smooth operation of the Patient Service Center.

Requirements

• Must be a high school graduate or equivalent.
• Must have reliable transportation, valid driver’s license, and cleaning driving record.
• Must maintain auto liability insurance in accordance with state law as well as meet and maintain CompuNet’s corporate insurance carrier’s auto liability standards.
• Ability to organize and complete work in an efficient and timely manner.
• Good communication skills.
• Possible exposure to chemical, biological and/or radioactive hazards.
• Exposure to biohazard substances and hazardous chemicals.
• Adherence to safety, ergonomic, and health policies.
• Compliance with PPE requirements in lab or biohazard areas.
• Completion of required safety training and health evaluations promptly.
• Proactive approach to identifying and addressing safety hazards, promoting safety awareness.

Responsibilities

• Greet patients professionally; give name, wait time, and communicate delays.
• Maintain patient order; resolve and document incomplete requisitions.
• Contact providers for missing/unclear orders or DX codes.
• Answer phones and check/respond to voicemails and faxes 3x daily.
• Call patients for recollects; file or follow up on faxes; audit fax file monthly.
• Check for orders in Atlas, EPIC, and fax file.
• Accept and log drop-off specimens; verify info and deliver to processing.
• Provide collection kits and instructions.
• Address patient questions; verify or create demographics in Atlas.
• Offer copy requests and promote “My Labs Now.”
• Post schedules/memos; take payments and assist others as needed.
• Request insurance card ready for phlebotomy.
• Arrange STAT transportation; record confirmation.
• Enter supply orders when requested.
• Follow all compliance, regulatory, and company policies.
• Assist with PSC reports and other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Company paid life Insurance
• 403b match
• Paid holidays
• Vacation time
• Sick time
• Personal time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED