Office Assistant

Cowlitz Family Health Center•Kelso, WA

6d•Onsite

About The Position

Are you organized, detail-oriented, and passionate about helping others? We are looking for a dedicated Office Assistant to support our team in providing essential care to individuals on their recovery journey. If you're ready to make a difference in the lives of those seeking treatment, apply today and be part of a supportive, mission-driven clinic committed to healing and hope! The Office Assistant, as part of the substance use disorder treatment team, is responsible for developing respectful, professional relationships with clients that assist them in being successful in their journey to recovery. The office assistant provides excellent customer service for patients at the front desk and/or over the phone. The office assistant schedules appointments, greets and checks in patients, receives payments, collects patient demographic and assessment information, confirms patient income and eligibility for insurance and other health care programs, directs patients and visitors, conducts drug test urinalysis, performs clerical duties, and provides transportation. The office assistant works in a fast-paced environment and displays a friendly manner, a commitment to service, strong decision-making skills, and the ability to remain calm under pressure. Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes. Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances.

Requirements

High school diploma or general education degree (GED).
Valid, unrestricted driver’s license.
Proficient in medical, dental, nutrition, behavioral health, substance use disorder (SUD) or other terminology pertinent to the position and to outpatient social service office procedures.
Demonstrated ability to work with a low-income, multi-ethnic patient population and relate respectfully and effectively to people of diverse racial, educational, and socio-economic backgrounds.
Must be a confident, self-directed individual who can work within a team as well as independently.
Must demonstrate excellent communication skills, both written and verbal, utilizing concise and comprehensive documentation with strong technical writing and record-keeping skills.
Knowledge of evidence-based behavioral health, SUD services and/or healthcare billing as applicable to the position.
Background in customer service, patient education, and lifestyle risk reduction.

Nice To Haves

1-3 years of previous customer service, administrative support, or office experience. Prefer experience to be in a comparable setting to the position filled.
Bilingual English/Spanish preferred.

Responsibilities

Developing respectful, professional relationships with clients that assist them in being successful in their journey to recovery.
Providing excellent customer service for patients at the front desk and/or over the phone.
Scheduling appointments.
Greeting and checking in patients.
Receiving payments.
Collecting patient demographic and assessment information.
Confirming patient income and eligibility for insurance and other health care programs.
Directing patients and visitors.
Conducting drug test urinalysis.
Performing clerical duties.
Providing transportation.