Office Assistant

RHF (Retirement Housing Foundation)•Indianapolis, IN

23d•Onsite

About The Position

Crooked Creek Tower, a 166-unit RHF affordable housing facility, is seeking an Office Assistant. This role supports the mission of providing affordable housing and service coordination for individuals with limited income. The Office Assistant will handle a variety of clerical and administrative duties, ensuring smooth office operations. Working closely with residents, staff, and outside agencies, this position requires patience, compassion, and an ability to thrive in a fast-paced, service-oriented environment.

Requirements

High School Diploma or equivalent required.
Experience in an office environment preferred, with knowledge of general office procedures and filing systems.
Proficiency in Microsoft Excel and Word.
Ability to effectively communicate with a diverse population in both written and verbal forms.
Highly organized with an attention to detail, able to prioritize tasks and work independently.
Self-motivated with the ability to work under pressure, manage multiple tasks, and meet critical deadlines.
Demonstrates patience, compassion, and an understanding attitude toward residents.
Ability to sit for extended periods and occasionally lift office supplies or materials up to 25 pounds.

Responsibilities

Organize and file documentation in a systematic and easily accessible manner.
Enter and update resident information and property data, ensuring accuracy and timeliness.
Assist with written communication for residents, other staff, and outside agencies, including vendors and partners.
Answer incoming calls, address inquiries, take detailed messages, and direct calls to appropriate staff as necessary.
Schedule recertification appointments with residents, gather required documentation, and update records.
Contact prospective residents to schedule interviews, manage the property waiting list, and update application records.
Receive and process maintenance work orders from residents, create service requests, and ensure timely communication with maintenance staff.
Confirm work order completion, update records, and inform residents of the status.
Support annual unit inspections by scheduling appointments and coordinating with residents and maintenance staff.
Plan and complete organizational projects to improve office efficiency and record-keeping.
Provide support to the Manager and Assistant Manager, completing other administrative tasks as assigned.
Assist with the preparation of meetings, events, or resident activities as needed.