Office Assistant II
About The Position
This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission.
Requirements
- Training, education, or experience in office and administrative support work that demonstrates competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment.
- The ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
- All positions in this classification assume the qualifications of: Office Assistant I.
- Outlook or comparable email applications
- Excel or comparable spreadsheet applications
- MS Word or comparable word processing application
- Performing receptionist duties
- Data entry (both narratives and billing data)
- Keyboarding (words per minute)
Responsibilities
- Responsible for primary management of incoming visitors and calls to the Central OCFS.
- Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials.
- Supporting other administrative processes for OCFS programs as needed.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
- Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
- Dental Insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
- Six weeks of fully paid parental leave for all employees welcoming a child
- Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
