Solid Waste Addendum Only - Office Assistant II

Snohomish County•Everett, WA

7d•Hybrid

About The Position

The Office Assistant II performs a variety of complex office duties for the Solid Waste Administration Group, with a strong emphasis on providing residents with a helpful, professional customer-service experience. The role serves as the primary Call Center operator, answers questions, explains services, policies, procedures, and schedules, and locates information in County records. It also supports the division through data entry, document processing, correspondence, records management, and other administrative work. The position receives general supervision from a supervisor or administrative superior as assigned and may act as a lead worker over subordinate-level employees. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Work is initially full-time in the office during training. After training, hybrid work may be evaluated and implemented as needed and assigned; full-time in-office work is also available. Employees assigned to telework must maintain a suitable home workspace with reliable internet access, sign a County Telework agreement, and reside in Washington State within a reasonable distance of the Snohomish County worksite. A County-issued laptop is provided. The work is generally performed in a usual office environment. A valid Washington State driver's license may be required. If serving as a backup courier in Road Maintenance, the employee may travel extensively throughout the County, encounter traffic and inclement weather hazards, work a flexible schedule, and load, unload, and move objects. The posting is open only to members of the AFSCME 109 Public Works - Solid Waste Addendum bargaining unit; temporary employees hired through a competitive process may apply for bargaining-unit positions.

Requirements

One year of office experience, or an equivalent combination of training and/or experience providing the required knowledge and abilities.
Must pass job-related tests.
Proficient computer skills, particularly with Microsoft Office applications.
Ability to assist the public in determining their needs quickly.
Ability to learn departmental activities, locations, and functions.
Ability to communicate effectively with people of varied ages and cultural, economic, and ethnic backgrounds.
Ability to type accurately; maintain records; and prepare forms, documents, correspondence, and reports.
Ability to learn and retain complex procedures, laws, and regulations and clearly explain policies, procedures, and schedules.
Ability to work with minimum supervision and follow oral and written instructions.
Ability to read, interpret, and categorize data rapidly and accurately.
Ability to operate standard office equipment, meet deadlines, cope with interruptions, and perform basic arithmetic calculations.
Ability to remain organized, consistent, proactive, and professional while managing a high volume of inquiries.
A valid Washington State driver's license may be required.

Responsibilities

Serve as the primary Call Center operator, answering residents’ questions and explaining services, policies, procedures, and schedules.
Assist the public in person or by phone, identify their needs, and direct them to the appropriate information or service.
Locate information in County records and provide it to the public as requested.
Act as a receptionist as needed.
Receive, process, and issue forms, notices, and orders; review them for accuracy, completeness, and required stamps and signatures; and forward documents to other offices as needed.
Enter data and set up, maintain, retrieve information from, and purge files and filing systems.
Prepare correspondence, notices, reports, letters, forms, and specialized documents.
Perform duties of subordinate-level employees and, when assigned, act as lead worker over subordinate-level employees.
May collect and balance fees, make change, and prepare bank deposits and remittances.
May make deliveries to other County job sites.
When serving as backup to the Public Works Courier in Road Maintenance, may complete scheduled or unscheduled mail runs.
Perform related duties as required.