Office Assistant II

Department of Health and Human Services • Augusta, GA

2d • Hybrid

About The Position

This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to: Responsible for primary management of incoming calls to the Augusta OCFS office on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program; Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials; Redact adoption records for prospective adoptive parents; Burn CD’s for Clifford Orders, Court, etc. Filing closed assessments and permanency records Supporting other administrative processes for OCFS programs as needed.

Requirements

• Competency in applying a solid knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment.
• Ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
• Outlook or comparable e-mail application
• Excel or comparable spreadsheet application
• MS Word or comparable word processing application
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)

Responsibilities

• Primary management of incoming calls to the Augusta OCFS office on an assigned schedule.
• Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office.
• Receiving and directing 100-200 phone calls daily.
• Engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program.
• Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials.
• Redact adoption records for prospective adoptive parents.
• Burn CD’s for Clifford Orders, Court, etc.
• Filing closed assessments and permanency records.
• Supporting other administrative processes for OCFS programs as needed.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
• Six weeks of fully paid parental leave
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed