Office Assistant II - Breast Center

Kettering Health • Miamisburg, OH

1d • Onsite

About The Position

Under the supervision of the provider and/or practice leader, the Office Assistant II provides direct administrative support for general department needs. This role is responsible for a variety of receptions and clerical functions. Responsibilities may include scheduling appointments, patient registration, insurance verification/authorization, and collecting co-payments. As well as general office operations support. The role requires excellent communication, organizational skills, and the ability to work independently while handling multiple tasks efficiently. Performs other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service and/or administrative support experience, preferably in a medical or insurance setting.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent customer service and communication skills and possess a friendly demeanor and professional telephone etiquette and remain calm and reassuring when dealing with upset individuals.
• Basic medical terminology and understanding of insurance (Medicare, Workers Compensation, private insurances).
• Ability to follow directions, accept orders and perform repetitive tasks.
• Ability to multitask, prioritize, and manage time effectively with strong organizational skills and attention to detail.
• Competent in methods of filing and retrieval of information, both manual and electronic.
• Ability to maintain confidentiality and comply with patient confidentiality laws and regulations (HIPAA).
• Ability to work in a fast-paced environment, handle multiple tasks efficiently and adapt to change.

Nice To Haves

• Associate’s degree preferred.
• Experience working with medical terminology preferred.
• Electronic Medical Records is an advantage, Epic is preferred
• Insurance processing: verifications/authorizations preferred

Responsibilities

• Greets patients and all who enter the practice in a courteous/friendly manner.
• Observes HIPAA guidelines for all patients and family members.
• Answers telephone, screens calls, arranges appointments and referrals.
• Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records.
• Answers patient billing questions, performs billing/bookkeeping functions (which may include collecting co-pays, old balances, posting and balancing daily transaction sheets, preparing bank deposits, data entry of charges and codes).
• Processes mail and maintains, and tracks office inventories.
• Completes administrative duties as needed.
• May perform transcription, editing, and file management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED