Office Assistant I, Neurology, Heywood Medical Group

Heywood Medical Group•Gardner, MA

1d•Onsite

About The Position

The Office Assistant I supports the Neurology practice at Heywood Medical Group under the direction of the Senior Practice Administrator and Practice Manager. The role handles patient-facing and administrative tasks, including answering phones, scheduling appointments and outpatient services, checking in and departing patients, verifying insurance, processing referrals and authorizations, managing deposits, and processing incoming faxes and mail. The incumbent documents patient information in the electronic medical record, maintains office supplies and records, and contributes to customer service, patient satisfaction, and quality initiatives. The position may provide coverage at other Heywood Medical Group locations and perform other assigned duties.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Excellent customer service skills.
Ability to prioritize tasks in a busy environment.
General comfort with computers and technology and the ability to learn programs as needed.
Ability to work flexible shifts; some evenings and weekends may be required.
Reliable transportation to travel between locations.

Nice To Haves

One year of experience in a medical office.
Knowledge of electronic medical records.
Word-processing skills.
Knowledge of medical terminology.

Responsibilities

Interact with patients, visitors, and colleagues in a friendly, courteous, respectful, and helpful manner while protecting privacy and confidentiality.
Maintain a clean, safe, and healthy practice environment; respond appropriately to emergencies and report incidents promptly.
Follow applicable regulations, departmental policies and procedures, attendance requirements, mandatory education, and hand-hygiene practices.
Answer telephone calls, accurately take and route messages, and schedule in-office appointments.
Complete assigned clinical inbox and practice-bucket tasks, including personal, referral, and medical-record work, accurately and on time.
Check patients in, verify and update required patient information, collect completed forms, document information in the electronic medical record, and complete registration.
Check patients out, provide necessary patient information, and schedule in-office and outpatient follow-up appointments as needed.
Collect copayments and other payments, maintain related records, and reconcile daily deposits.
Verify insurance coverage and eligibility and address issues before patient visits when possible.
Perform clerical duties such as typing, filing, scheduling, and making phone calls.
Process incoming faxes and daily mail, including barcoding and electronic medical record document processing.
Issue and verify managed-care referrals and obtain required prior authorizations for procedures and diagnostic studies.
Schedule and coordinate inpatient and outpatient visits and medical procedures using computer-based registration and scheduling systems.
Maintain assigned office and clinical supplies, monitor inventory, rotate stock, and initiate requisitions for replenishment or special items.
Complete workflow-dashboard tasks, including appointment rescheduling, appointment tickers, and no-show follow-up.
Process incoming and outgoing medical records according to practice guidelines and regulations; maintain required records, reports, logs, and statistics.
Attend required meetings, conferences, training, and seminars; apply quality improvement in daily work and participate in quality-measure tracking and reporting.
Complete annual mandatory education and maintain the HEART program concepts.
Provide coverage at other Heywood Medical Group locations when needed and perform other assigned duties and locations.