Medical Assistant, Ashburnham Family Medicine, Heywood Medical Group

Heywood Medical Group•Ashburnham, MA

About The Position

The Medical Assistant supports patient care and medical office operations under the direction of management, a physician, and/or nursing staff. The role combines clinical and clerical duties, including collecting and documenting patient health information, taking vital signs, rooming patients, assisting providers, performing office testing and phlebotomy, and administering vaccines and other non-intravenous injections as directed. The Medical Assistant also helps manage patient flow, provider schedules, clinical inboxes, supplies, and practice processes, and participates in customer service and patient satisfaction initiatives. The position may require coverage at other Heywood Medical Group locations. The role is scheduled for 40 hours and includes day/evening hours. Flexible shifts, evenings, and weekends are required. The posted hourly pay range is $21.25–$31.22. Final compensation depends on factors including experience, skills, qualifications, and internal equity.

Requirements

High school diploma or equivalent required, or must be obtained within six months of employment.
CMA/RMA certification or equivalent required; candidates with appropriate training or experience may obtain certification within six months of employment.
Basic Life Support (BLS) through the American Heart Association required, or must be obtained within six months of employment.
Proficiency with computers and electronic medical records required.
Ability to work flexible shifts, evenings, and weekends required.
Reliable transportation for travel between locations required.

Nice To Haves

Completion of an accredited Medical Office Assisting (MOA) program, or relevant job experience.
Experience in a medical office.
Excellent written and verbal communication skills.

Responsibilities

Interact with patients, visitors, and coworkers in a friendly, courteous, respectful, and helpful manner.
Protect privacy and confidentiality, maintain a clean and safe practice environment, and respond promptly and appropriately to emergencies.
Assist with implementation of patient care plans; assess health status, document interventions, and evaluate patient progress according to standard procedures.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, and throat cultures.
Perform venipuncture and phlebotomy; prepare documents and administer vaccines and non-intravenous injections as directed.
Coordinate patient flow, prepare patients for examination, take and record vital signs and EKGs, and document intake assessments.
Assist physicians and others with clinical procedures and triage medical calls according to office protocol.
Return patient calls, document communications in patient records, call in prescriptions and refills as directed, and document prescription calls.
Review laboratory results and bring abnormal results to the attention of the physician or other appropriate staff.
Perform clerical duties, including answering phones, typing, filing, scheduling appointments, making calls, and providing patient education.
Maintain records, reports, logs, and statistical information; process incoming and outgoing medical records according to practice guidelines and regulations.
Schedule and coordinate inpatient and outpatient visits and medical procedures; register patients using computer-based registration and scheduling systems.
Verify patient insurance coverage and eligibility, issue and verify managed care referrals, collect visit copays, and maintain records and reconcile daily deposits.
Complete tasks associated with clinical inboxes and practice buckets, including personal, referral, and medical-record queues, proficiently and on time.
Maintain office and clinical supplies, including vaccines; keep accurate inventory, rotate stock, and request replenishment or special items.
Prepare and sterilize instruments and equipment according to procedures to support infection control.
Follow hand-hygiene practices and applicable health, safety, regulatory, accreditation, and licensure requirements.
Comply with attendance, punctuality, mandatory training, departmental policies, procedures, and objectives; report incidents in a timely and effective manner.
Participate in meetings, conferences, and seminars as required, and apply quality improvement in daily operations.
Provide coverage at other Heywood Medical Group locations when needed and perform other assigned duties.