Medical Assistant, Ashburnham Family Medicine, Heywood Medical Group

Heywood Medical Group•Ashburnham, MA

3d•$21 - $31

About The Position

Under the direction of management, a physician, and/or nursing staff, the Medical Assistant supports patient care and medical office clinical and clerical functions at Ashburnham Family Medicine, part of Heywood Medical Group. Clinical work includes scheduling tests, obtaining and recording health information and vital signs, rooming patients, performing in-office testing, supporting providers, managing schedules and practice buckets, and maintaining materials. The role also includes phlebotomy, administering vaccines and other non-intravenous injections, and helping providers keep appointments on schedule. Clerical work includes answering phones, scheduling appointments, and providing patient education. The employee must learn and perform new standards and processes, participate in customer service and patient satisfaction initiatives, and complete assigned training. Other duties and locations may be assigned, including coverage at other Heywood Medical Group locations. The position is listed as 40 hours, with day and evening hours. The posted pay range is $21.25–$31.22. The employer notes that final compensation depends on factors such as relevant experience, skills, qualifications, and internal equity.

Requirements

High school diploma or equivalent, or must obtain it within six months of employment.
CMA/RMA or equivalent certification required; candidates with appropriate training or experience may obtain certification within six months of employment.
BLS through the American Heart Association required, or must obtain it within six months of employment.
Proficiency with computers and electronic medical records is required.
Ability to work flexible shifts, evenings, and weekends is required.
Reliable transportation for travel between locations is required.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.
Frequent reaching and handling, including grasping, turning, and working with the hands.

Nice To Haves

Completion of an accredited Medical Office Assisting (MOA) program at an accredited school, or relevant job experience.
Experience in a medical office.
Excellent written and verbal communication skills.

Responsibilities

Interact with patients, visitors, coworkers, and others in a friendly, courteous, and respectful manner; offer assistance or connect people with someone who can help.
Protect privacy and confidentiality and promote awareness of these responsibilities.
Maintain a clean and safe practice and hospital environment, respond appropriately to emergencies, and help minimize risks and injuries.
Comply with accreditation, licensure, health and safety requirements, departmental policies, procedures, and objectives, as well as attendance and mandatory training requirements.
Report incidents in a timely and effective manner and actively practice, monitor, and enforce hand hygiene when providing direct patient care.
Assist with implementation of patient care plans, assess health status, document interventions, and evaluate patient progress according to standard procedures.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, and throat cultures.
Perform venipuncture and phlebotomy; prepare documentation and administer vaccines and non-intravenous injections as directed.
Coordinate patient flow, prepare patients for examinations, take and record vital signs and EKGs, document intake assessments, and assist physicians and others with clinical procedures.
Assist in triaging medical calls according to office protocol, return and document patient calls, call in prescriptions and refills as directed, and document prescription calls.
Review laboratory results and bring abnormal results to the attention of the physician and others as appropriate.
Perform clerical functions such as typing, filing, scheduling appointments, making phone calls, and related office duties.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Schedule and coordinate patient visits and medical procedures for inpatients and outpatients; register patients using computer-based registration and scheduling systems.
Verify patient insurance coverage and eligibility, issue and verify managed-care referrals, collect copayments, maintain records, and reconcile daily deposits.
Complete assigned clinical inbox and practice bucket tasks, including personal, referral, and medical-record items, accurately and promptly.
Maintain office and clinical supplies, including vaccines; monitor inventory, rotate stock, and initiate requisitions for replenishment or special items.
Prepare and sterilize instruments and equipment according to procedure to support infection control.
Attend meetings, conferences, and seminars as required or directed, and demonstrate quality improvement in daily operations.
Respect diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
Provide coverage at other Heywood Medical Group locations when needed and perform other assigned duties and work at other assigned locations.