Office Assistant I - UPMC Hamot Neurosurgery

UPMC•Erie, PA

18h

About The Position

UPMC Hamot Neurosurgery is seeking an Office Assistant to support its team. This is a full-time position, typically scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. No holidays, evenings, or weekends are required. The title and starting pay rate may vary based on years of experience. The Office Assistant handles patient scheduling and registration, answers calls and questions, maintains appointment and medical-record information, prepares charts and paperwork, and supports billing-related tasks. The role also helps maintain an orderly waiting area and follows UPMC policies and strict confidentiality requirements.

Requirements

High school diploma or GED.
One year of work experience, preferably in a medical office setting.
Act 34 clearance.

Nice To Haves

Prior experience with Epic.
Customer service experience.
Knowledge of medical terminology.
Word processing and computer experience.

Responsibilities

Verify necessary information and records in medical records and the computerized scheduling system.
Schedule, coordinate, and reschedule patient appointments; relay necessary messages to staff and providers.
Greet and register patients politely, promptly, and helpfully; provide instructions or directions and notify the appropriate department or person of arrivals while performing check-in and check-out functions.
Maintain a clean, orderly waiting area, including the beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone calls, screen calls, take messages, and provide information.
Maintain and update physician schedules to ensure patients are scheduled properly and appointments are confirmed.
Complete paperwork such as encounter forms and referrals, and use the computer system to generate billing information.
Answer questions regarding patient appointments and testing.
Comply with UPMC Health System policies and procedures and maintain strict confidentiality related to medical records and other data.
Use appropriate modules of the automated financial management system for scheduling, information verification, charge entry, copayment collection and reconciliation, and other tasks.