Office Assistant I/II

County of Shasta•Redding, CA

2d•Onsite

About The Position

Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function the Department's automated system; and performs related work as required. The Office Assistant I is the entry/trainee level, working under close supervision with detailed instructions. The Office Assistant II is the journey level, working under general supervision and expected to perform difficult and responsible office support work with independent judgment. The series differs from Account Clerk in that the primary duties do not involve the application of mathematical skill.

Requirements

Experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other office support duties.
One (1) year of full-time experience performing clerical duties in an office environment equivalent to an Office Assistant I with Shasta County.
Knowledge of modern office practices, methods, procedures, and automated systems.
Knowledge of general goals and purpose of the Department's programs.
Knowledge of English grammar, vocabulary, spelling, and punctuation.
Knowledge of filing systems.
Knowledge of common word processing, spreadsheet, and database software packages.
Ability to answer a variety of questions related to department programs and processes.
Ability to exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
Ability to enter data accurately into automated system.
Ability to communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
Ability to establish and maintain effective working relationships.
Ability to locate, identify, and correct inaccurate or incomplete information.
Ability to follow written and oral directions and instructions.

Nice To Haves

In-depth, personal understanding and experience with individuals and families experiencing trauma due to a criminal act.
Familiarity with local recovery resources and trauma-informed practices.
Passion for helping others access the services and support they need.
Ability to connect and engage victims with services that support healing and restoration.
Ability to serve as a liaison between victims and the criminal justice system.
Some positions may require the ability to type at a net corrected speed of 45 words per minute.
Some positions may require possession of special language and culture skills as a bona fide qualifications standard.

Responsibilities

Assists the public in person or by phone; answers inquiries related to department services, programs, and operations.
Obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location.
Explains the proper use of forms and documents.
Screens and distributes incoming mail and sends out informational materials and letters.
Screens and routes telephone calls.
Schedules appointments.
Produces notices, reports, letters, legal documents, fiscal, or statistical information.
Processes, maintains, and prepares forms, records, reports, and control logs.
Maintains department files.
Researches and assembles information.
Verifies that information or data is complete, accurate, and consistent.
Identifies and corrects deletions or errors; updates and deletes information.
Operates automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure.
Verifies data on source documents and edits for conformance to specifications.
Accesses and updates records.
Produces statistical, data processing, and production related reports.
May perform initial application screening function on an incidental basis.
Performs related duties as assigned.