Office Assistant I, Dental and Oral & Maxillofacial Deparments
About The Position
ChristianaCare's Dental department is looking for a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment. For over 60 years, the Department of Oral & Maxillofacial Surgery and Hospital Dentistry has been a trusted provider of high-quality, affordable dental care for the community—especially for uninsured and underinsured patients. Delivered by skilled dental residents and supported by experienced faculty and community dentists, the program offers comprehensive services including restorative care, implants, endodontics, and pediatric dentistry. Based at Wilmington Hospital, the program extends across multiple care settings, providing a dynamic, mission-driven environment focused on improving access and outcomes for all patients. The Medical Office Assistant I schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality.
Requirements
- High School Graduate or GED required
Nice To Haves
- Experience in a medical office setting is preferred but not required
Responsibilities
- Handles payments
- Verifies insurance coverage
- Coordinates referrals
- Reconciles daily appointments and payments
- Manages communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff
- Updates patients
- Schedules tests and appointments
- Maintains medical records
- Resolves patient issues
- Supports administrative tasks
- Follows safety protocols
- Additional duties as needed
Benefits
- Comprehensive first-day coverage, including medical, dental, vision, and life insurance
- Low deductibles
- $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers
- Unlimited urgent care visits at GoHealth facilities
- 32 days of PTO each year, including 7 major holidays
- Options to roll over or cash out unused PTO time
- Up to $5,250 per year in tuition reimbursement
- Advanced fertility care through Progyny
- Free maternity education and support
- Up to $5,000 in adoption assistance
- 12 weeks of paid parental leave
- Two retirement plans, including a 403(b) with up to a 50% match
- Company-funded contribution of 3%-5% based on service to retirement plans
- Free financial coaching, counseling, and budgeting support
- Health insurance
- Paid time off
- Retirement
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
