Site Manager, Dental, Oral & Maxillofacial Surgery
About The Position
ChristianaCare's Medical Group is looking to hire a Full Time Site Manager to support our Dental and Oral & Maxillofacial Surgery Departments in Wilmington, DE. As the Site Manager, you will oversee both the Dental and Oral & Maxillofacial departments, leading a team of approximately 25 caregivers. You will be responsible for ensuring efficient daily operations and adherence to clinical workflows across all programs and services. The site includes 5 procedure rooms, 19 exam rooms, and active supply chain management for equipment, implants, and related materials. Additionally, you will oversee a centralized call center that supports patient scheduling, referrals, general inquiries, urgent care needs, post-procedural follow-up, and complaint resolution. The leader will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.
Requirements
- High School diploma required.
- 2 years of office practice experience required; supervisory experience preferred.
Nice To Haves
- Associate's degree preferred.
- Workflow management experience and process improvement experience highly preferred.
- Operational leadership experience preferred.
- Prior dental experience
- Minimum of three years of people leadership experience.
Responsibilities
- Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)
- Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.
- Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.
- Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
- Ensures that supply levels are maintained to support the activities of the clinic.
- Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
- Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
Benefits
- Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
- Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
- Low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
- 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
- Up to $5,250 per year in tuition reimbursement.
- Advanced fertility care through Progyny.
- Free maternity education and support.
- Up to $5,000 in adoption assistance.
- 12 weeks of paid parental leave, after one year of service.
- Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
- Free financial coaching, counseling, and budgeting support.
- Health insurance
- Paid time off
- Retirement
- An employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
