Office Assistant - Deaf Center (Temporary)

Ohlone College•Fremont Campus, CA

21h•Onsite

About The Position

Under general supervision, the position acts in a frontline capacity in spaces that provide services to students and the community. The position is required to provide effective customer service while assisting students and departmental visitors navigate a department’s services. The position is responsible for administering day-to-day clerical duties such as scheduling appointments, clearing registration holds, referring students to District support services, answering phones, inputting information into databases, running reports, tracking of data, and other basic clerical assistance. This position supports the Deaf Center.

Requirements

High School Diploma
1 year of work experience providing clerical support
Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices
Knowledge of Principles of effective customer service
Knowledge of Appointment scheduling software
Knowledge of Departmental services
Knowledge of District support services
Knowledge of Data gathering software
Knowledge of Enterprise Resource Planning Software
Knowledge of General office software and equipment
Skill to use principles of effective customer service to communicate and assist students and departmental visitors
Skill to apply departmental knowledge to answer general inquiries and provide information about departmental services
Skill to use appointment scheduling software to make appointments between students and District staff
Skill to use knowledge of departmental and District support services to guide students to such services
Skill to use data gathering services to run reports
Skill to use ERP software to review student records
Skill to use general office software and equipment to communicate with District staff, students, and departmental visitors
Ability to ensure effective customer service during all interactions that exhibit sensitivity and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, District staff, and departmental visitors
Ability to effectively guide student to District support services
Ability to ensure the accuracy of data that is entered
Ability to ensure the proper maintenance of peripheral equipment
Ability to file documents accurately
Ability to communicate effectively, orally and in writing
Ability to develop and maintain effective working relationships with District staff, students, and departmental visitors

Nice To Haves

Demonstrated fluency in American Sign Language

Responsibilities

Greets departmental visitors to provide information about departmental services
Refers students and visitors to departmental and District support services; schedules services as appropriate
Schedules appointments for students and departmental visitors to meet with departmental personnel, or to use departmental spaces
Enters data into appropriate database to support departmental functions
Reviews departmental documentation to ensure completeness
Files departmental documents, records, reports, and related materials
Conducts basic maintenance for departmental peripheral equipment by scheduling maintenance, scheduling repairs, replacing toner cartridges, and performing other related services
Organizes a variety of events such as, but not limited to, staff meetings, special events, and trainings
Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the College’s students, faculty, staff, and community
Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices
Performs related duties as assigned