Office Assistant & Customer Support

Bachman's Inc.•Lakeville, MN

4d•$18 - $20

About The Position

Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life. Join our team in a dynamic nursery wholesale environment as an Office & Customer Support Assistant. From guiding customers through in-person shopping to coordinating product pulling and loading with our outdoor team, you’ll help ensure every order is handled efficiently and accurately, including invoicing orders and communication via phone and email. You’ll also support incoming freight traffic and collaborate closely with office, fulfillment, sales, and production teams, assisting with bookkeeping and operational tasks that keep our business running smoothly and our customers satisfied.

Requirements

Two years of experience in customer service within related field.
Ability to demonstrate polished customer service communication skills, ensuring a positive experience for all customers.
Operate Microsoft Office and Google applications, such as Outlook, Excel, Word, and Google Calendars
Utilize Point of Sale (POS) and Customer Resource Management (CRM) systems efficiently.
Demonstrate ability to work effectively within a team to accomplish shared tasks and goals.

Nice To Haves

Basic working knowledge of landscape plant material, preferred.

Responsibilities

Coordinate and control customer and non-customer interaction traffic including walk-ins, phone calls, and emails.
Professionally greet customers, understand their needs, and direct/connect them with appropriate on-site staff.
Manage and direct incoming customer phone calls and email requests.
Direct inbound/outbound trucking to proper personnel and location.
Assist in invoicing customer orders under direction and provide credits to customers as needed.
Assist Production, Fulfillment, and Sales teams with various needs, such as bookkeeping and data entry.
Perform other duties as assigned.