Customer Support Assistant

Alphabe Insight Inc•Charlotte, NC

3d•Onsite

About The Position

Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Professional and customer-focused attitude.
Ability to work effectively both independently and as part of a team.
Strong attention to detail and problem-solving skills.
Basic proficiency with computer systems and office software.
Ability to adapt in a fast-paced work environment.

Responsibilities

Respond to customer inquiries via phone, email, and other communication channels.
Assist customers with service-related questions and provide accurate information.
Maintain and update customer records and account information.
Coordinate with internal departments to resolve customer concerns efficiently.
Track and document customer interactions and follow-up activities.
Process requests, orders, and service updates accurately.
Monitor customer satisfaction and escalate issues when necessary.
Support administrative tasks related to customer service operations.