Office Assistant/CSR - Bilingual in Spanish

Quest Diagnostics•Allentown, PA

13h•Onsite

About The Position

Exam One World Wide / DKN Paramedical Services is seeking an entry-level, part-time Office Assistant who is bilingual in Spanish. This role is ideal for someone who can communicate effectively in both English and Spanish, assisting a small number of Spanish-speaking applicants. The position involves daily office responsibilities within a small team environment and requires strong writing skills in Spanish for email correspondence. The work schedule is part-time, totaling 25.5 hours per week, with potential for additional hours based on office volume.

Requirements

Bilingual in Spanish
English and Spanish communication skills required
Writing skills in Spanish for sending emails
Able to work in a small office environment
Provide positive customer and applicant experience
Ability to work independently without direct supervision as needed
Strong attention to detail
Professional insurance applicant, patient, and agent interaction skills
Successful completion of a background check
Successful completion of a urine drug screening

Nice To Haves

Recent office experience of 1-2 years

Responsibilities

Answer phones
Schedule appointments
Perform data entry
Take messages off voicemail and return calls, documenting in the ExamOne portal
Compose and respond to emails using professional language, proper grammar, and appropriate business etiquette
Maintain strict compliance with quality assurance, privacy, and adhere to HIPAA and PHI guidelines
Provide accurate information regarding services and procedures
Learn and work proficiently in the ExamOne portal system
Call clients and complete Quality Assurance questionnaires
Ship out supplies as needed to mobile examiners