Office Assistant 3 (Non-Perm)

State of Washington • Thurston County – Tumwater, WA

4d • Hybrid

About The Position

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Office Assistant 3 (OA3) position within the Operations Division in Tumwater. This role is often the first point of contact for consumers, visitors, and partners, directly advancing the OIC's mission to protect consumers, safeguard the public interest, and strengthen Washington's economy through fair and efficient insurance regulation. The position requires organizational expertise, customer service talent, and independent judgment to manage administrative processes, ensure the smooth flow of information, supplies, and communication, and respond knowledgeably to inquiries. This is a non-permanent position with an anticipated end date of 12/31/2026.

Requirements

• High school graduation or equivalent.
• Two years of full-time equivalent clerical and/or customer service experience (e.g., answering multi-line telephones, greeting customers, taking orders, responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing, managing schedules or calendars in an office setting).
• Basic proficiency in Microsoft Office products (Excel, Outlook, Word), including creating, formatting, editing, previewing, printing, and saving documents; using basic formulas and functions in Excel; and previewing, printing, and saving Excel documents.
• Ability to type 40 words per minute.
• Ability to move or relocate objects weighing up to 35 pounds with or without reasonable accommodations.

Nice To Haves

• Experience providing assistance and resolution to customers regarding inquiries, complaints or problems in a helpful and professional manner in person, over the phone and in writing.
• Experience using a Teams phone system.
• Experience performing mailroom functions such as opening, sorting, and delivering mail, and knowing how to mail items through certified mail, FedEx etc.
• Experience performing supply room functions such as taking inventory, placing orders and receiving/stocking supplies.
• Intermediate use of Microsoft products (Word, Excel and Outlook).

Responsibilities

• Serve as the primary front-desk contact, greeting visitors, directing walk-ins, and routing calls through a multi-line phone system.
• Support daily operations by managing conference room reservations, agency vehicle checkouts, visitor badges, parking passes, and incoming deliveries.
• Provide knowledgeable responses to inquiries and manage shared email boxes, records, and unit calendars.
• Process Service of Process (SOP) and Insurance Fair Conduct Act (IFCA) paperwork, including logging submissions, updating databases or spreadsheets, corresponding with attorneys and consumers, and issuing required notifications.
• Open, sort, and distribute incoming mail; prepare outgoing mail; maintain mailing supplies and an organized mail room.
• Conduct inventory and reorder office supplies; verify deliveries; restock supply areas, conference rooms, and shared spaces.
• Provide clerical and project support to agency business units, including document formatting, data entry, scanning, and preparing records for transfer.
• Perform additional administrative tasks as needed to support the Operations Division.

Benefits

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.)
• Supportive work environment
• Wellness programs
• Flexible schedules with telework opportunities
• Tuition reimbursement
• Public Service Loan Forgiveness
• Free parking (Tumwater)
• Public transportation pass (Thurston County)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED