About The Position

Office Assistants perform office support and clerical work for agency programs, including data entry, calculations, mail and inventory tasks, document preparation, answering telephones, completing forms, assisting customers, and preparing reports and other materials, in accordance with applicable procedures, rules, regulations, and laws. Office Assistant 2 positions may include supervision of two or more lower-level staff. Non-supervisory positions perform complicated clerical and office support activities that require substantive knowledge of the program and its governing rules, regulations, or laws. They may handle sensitive or unusual applications, requests, or inquiries, conduct additional research, consult higher-level staff, and coordinate with internal or external parties. This position supports Outpatient PT/OT. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care, and the ability to respond effectively to changing patient needs through ethical decisions and adherence to high standards of excellence. The posted shift is 11:30 AM to 7:30 PM. Hospital positions may be subject to changes in pass days and shifts as needed. The position may be designated essential during institutional emergencies and may require respiratory protection, which could prohibit facial hair. Before starting, the selected candidate must complete a pre-employment physical and obtain medical clearance, complete an electronic reference check with at least three professional references, pass a four-panel drug screen, meet regulatory pre-employment screening requirements, and provide any required New York State licenses or certificates. Failure to meet these requirements may delay the start date or result in revocation of the offer.

Requirements

  • One year of clerical experience.
  • Must have taken and passed the specific job-related Civil Service exam and be reachable on the appropriate Civil Service list.
  • For Office Assistant 2 promotion: one year as an Office Assistant 1, or one year of permanent service in a clerical or keyboarding title allocated to Grade 5 or higher.
  • Demonstrated excellent communication and interpersonal skills.
  • Knowledge and understanding of patient care and ability to respond to changing patient needs using ethical principles and high standards of excellence.
  • Submit a resume/CV with the online application.
  • Complete a pre-employment physical and obtain medical clearance from Employee Health Services.
  • Complete an electronic reference check with at least three professional references.
  • Successfully complete a four-panel drug screen and meet regulatory pre-employment screening requirements.
  • Provide a copy of any required New York State license or certificate.

Responsibilities

  • Design clerical processing procedures.
  • Gather, compile, and prepare data from manual or automated files and other sources for reports, publications, records, and other internal or external communications.
  • Respond to questions concerning the operation of the unit or program area.
  • Write responses to correspondence.
  • Resolve work problems.
  • Review forms and applications and make appropriate determinations.
  • Coordinate meetings, courses, and other gatherings; arrange rooms, take attendance, and ensure appropriate materials and equipment are available.
  • Perform office support and clerical tasks such as data entry, calculations, mail and inventory tasks, document preparation, answering telephones, completing forms, assisting customers, and preparing reports.

Benefits

  • Generous leave
  • Health insurance
  • Participation in the state pension system
  • Some full-time positions may include location pay.
  • Shift differentials may apply for evening, night, or other supplemental shifts.
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