On-Call Office Assistant 2

Multnomah County•Portland, OR

1d•$26 - $32•Onsite

About The Position

This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Are you ready to be the welcoming face and professional first point of contact for our patients and the public? We are seeking a dedicated On-Call Office Assistant 2 to join our clinic team. In this vital role, you will provide consistent, high-quality customer service, ensuring a smooth and positive experience for everyone who walks through our doors. This position works in a fast-paced environment where multitasking and use of several computer systems are essential to clinic operations. If you are organized, friendly, and committed to accuracy, we invite you to apply and help us keep our medical teams running efficiently!

Requirements

Education/ training equivalent to equivalent to completion of the twelfth grade
One (1) to four (4) years of relevant experience that demonstrates the ability to perform the duties of the position.
Must pass a reference check.

Nice To Haves

Excellent writing, speaking, listening, and communication skills
Experience providing advice or technical assistance to the public
Ability to organize, prioritize and complete a variety of tasks simultaneously
Previous experience working with culturally and individually diverse groups
Experience with EPIC or similar electronic health record system
Ability to speak, read, and write in Spanish

Responsibilities

Serve as the first point of contact for clients, greets clients and visitors at the front desk; provide information regarding the clinic and other resources, and refer to other services as needed.
Act as a liaison with treatment staff and providers relaying information about patient needs such as walk-ins, paperwork or prescription pick ups.
Make appointments in Epic, requesting interpreters as necessary; write accurate notes for reasons for patient appointments in the note field.
Check patients in; obtain and/or verify demographic information and insurance coverage utilizing appropriate databases; and update registration and accounts in Epic.
Resolve insurance issues as they arise and notify supervisor, as needed
Collect co-pays and payments on account balances following established cash handling policies and procedures.
Review priority messages; take appropriate follow-up action.
Receive, review and distribute client documents such as medical records from other clinics, faxes requesting prescriptions, or requests for medical records; route documents to medical staff for review.
Prepare documents for scanning/indexing by attaching client medical record numbers; verify consent information is entered into Epic correctly, correct if needed.
Track release of information requests to assure they are received in a timely fashion for patient care.
Ensure next day and future appointments have the appropriate third party liability coverage and/or clients have been screened by the Eligibility team.