Office Assistant 2 - On-Call - Bilingual Preferred

Multnomah County•Portland, OR

10d•Onsite

About The Position

This is an On-Call position with variable hours and no set schedule. This recruitment may be used to fill future vacancies, including on-call, temporary, limited duration, or regular status positions. The Multnomah County Health Department is dedicated to advancing health equity, protecting the vulnerable, and promoting health and wellness for everyone. We foster a culture of respect, trust, and understanding. The Women, Infants, and Children (WIC) Office Assistant 2 manages front reception desk operations, screens applicants for program eligibility, schedules appointments, checks participants in and out, answers inquiries, documents transactions, issues food benefits, and prepares official correspondence. The role requires critical thinking to resolve administrative issues, provides telephone support, collaborates with team members, and maintains exceptional customer service standards. The position also fosters a professional environment that respects diversity and cultural competence.

Requirements

Equivalent to completion of the twelfth grade
One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.

Nice To Haves

Bilingual language skills in English and either Arabic, Dari, Cantonese, Haitian Creole, or Ukrainian languages
Conflict resolution and de-escalation skills
Strong attention to detail
Accurate data entry and documentation
Cultural humility and awareness

Responsibilities

Facilitate participant intake by greeting clients using Participant Centered Services, screening for identification, residency, and income eligibility per State WIC policies, and accurately maintaining participant records.
Issue food benefits to participants and assist them with any questions or issues regarding the use of these benefits.
Manage front desk workflow, maintain clinic forms, and communicate effectively with staff to ensure smooth daily operations.
Manage daily clinic logistics, including inventory checks, eligibility verification for the Oregon Health Plan (OHP), processing incoming faxes and messages, and completing routine audits and reporting.
Coordinate participant correspondence by sending appointment reminders, graduation and termination notices, and processing voter registration and lost/stolen forms using established technology systems.
Participate in staff meetings, assist in the orientation and training of new employees, and maintain positive, effective communication with supervisors and coworkers.
Provide all services in a culturally sensitive manner, leveraging language proficiency (Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese) and community-specific cultural knowledge to support diverse populations.
Utilize the WIC computer system to accurately document all participant interactions and appointments.
Participate in outreach events, and participate in committees or work groups.