Office Specialist Sr (Bilingual/Spanish Preferred)

Travis County•Austin, TX

12h•Hybrid

About The Position

Under limited direction, performs advanced complex clerical and administrative work in a specific subject area. Provides advanced customer service functions and fosters positive public relations. Performs a variety of advanced administrative, analytical, or technical work of a highly specialized nature. Coordinates or performs all functions within a distinct, complex program area. Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Coordinates and completes data collection, analysis, reporting, documentation or projects. Supervises and trains clerical subordinates. Position requires applicant to work on-site with a future transition to hybrid work upon completion of successful 6-month training. Primary responsibility is processing daily deposits, receptionist, registering clients into classes, scoring testing instruments. Additional duties include collecting fees, filing, offsite class registration, maintaining accountability for files processed through the system; providing direction and information to the public; instructing the public on procedures, regulations, etc. Performs other duties as assigned. This classification is distinguished from the Office Specialist in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operations to allow more independence in carrying out responsibilities. This classification is distinguished in that incumbents frequently work under their own initiative in performing advanced administrative/support duties and/or providing formalized work leadership. Frequently trains and/or supervises subordinate clerical personnel. The results of assigned projects have direct impact on the accomplishment or establishment of the divisional and/or departmental goals and objectives.

Requirements

High School diploma or G.E.D.
Four (4) years of increasingly responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages
A minimum of one (1) year experience in a directly related function
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Knowledge of modern office/clerical practices and procedures, and methods.
Knowledge of policies, practices, procedures and terminology of assigned function.
Knowledge of file management and techniques.
Knowledge of principle and procedures of record keeping.
Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
Knowledge of business letter writing, grammar and punctuation, and report preparation.
May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
Skill in resolving complex problems.
Skill in conducting research and presenting information.
Skill in processing financial reports, including receipts, claims, and disbursements.
Skill in performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
Skill in recording and compiling material for reports.
Skill in operating a variety of modern office equipment, including a computer.
Skill in both verbal and written communication.
Ability to compile data and to write clear and comprehensive reports.
Ability to create effective filing systems, and retrieve and disseminate information.
Ability to train and supervise office personnel.
Ability to work independently and accomplish department/division objectives.
Ability to perform multitasking.
Ability to maintain confidential data and information for executive staff.
Ability to understand and carry out verbal and written directions.
Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
Ability to lift/carry up to 20-50 pounds occasionally.
Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.

Nice To Haves

Bilingual/Spanish Preferred

Responsibilities

Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of department policies and procedures.
Performs and conducts research and interpretation of data.
Coordinates and completes data collection, analysis, reporting, documentation or projects and other duties to ensure accurate and timely processing or development of required operational needs.
Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries.
Compiles information in a self-reporting relational database system and generates monthly workload and performance reports.
Coordinates or performs all functions within a distinct, complex program area easily distinguishable from other operations or involving specialized operations that are not readily integrated into other work processes within the department.
Performs highly specialized duties in furtherance of department/division mission.
Supervises and trains clerical subordinates.
Assists in computer training of new employees and general training of volunteers.
Provides assistance to others on difficult assignments.
Analyzes, resolves and documents difficult problems by using appropriate and defined methods.
Authorizes exceptions to policy within defined limits and response time subject to demand for immediate service.
Reports to and advises customers, representatives of other counties, law enforcement agencies and businesses.
Documents actions taken in response to all inquiries.
Acts as primary customer contact for assigned function with outside organizations or other departments.
Responds to technical computer system and/or administrative questions and ensures necessary follow up.
Responds to requests in person, by mail, and by telephone, based upon the application of established rules and regulations.
Provides technical advice and assistance regarding documents required for all types of transactions.
Takes initial steps to resolve and/or resolves citizen complaints about division/department.
Ensures departmental policies and procedures are followed and statutory requirements are met.
Performs various tasks involving processing of forms, letters, data entry/retrieval, equipment maintenance and inventory control.
Participates in complex technical administrative projects with staff as directed.
Assists with specialized or difficult work activities of subordinates or other staff members.
Reviews documents presented for transactions.
Prepares forms and determines amount of fee by applying established rules and regulations.
Collects fees and provides receipts.
May perform duties of Office Specialist.
May serve as timekeeper.
May perform transcription duties, as required for the generation of autopsy reports and other documents.
Performs other job-related duties as assigned.
Processing daily deposits.
Receptionist duties.
Registering clients into classes.
Scoring testing instruments.
Collecting fees.
Filing.
Offsite class registration.
Maintaining accountability for files processed through the system.
Providing direction and information to the public.
Instructing the public on procedures, regulations, etc.