Office and Production Manager

JDR•Chicago, IL

30d•Hybrid

About The Position

This isn't your typical office role — it's an opportunity to help build and shape a business from the ground up. As our Office/Production Manager, you'll be the operational backbone of the company, keeping the office running smoothly while coordinating jobs from proposal through completion and making sure every customer receives a seamless, 5-star experience. If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.

Requirements

Strong organizational and project-coordination skills; comfortable managing multiple jobs at once
Strong communication skills (especially over the phone)
Ability to multitask and prioritize in a fast-paced environment
Experience with QuickBooks Online required
Comfortable learning and using CRM systems (Salesforce experience is a plus)
Self-motivated, proactive, and solutions-oriented
Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)

Nice To Haves

Experience in flooring, construction, or home improvement is a plus (not required)

Responsibilities

Manage Office & Production Operations
Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming
Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track
Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer
Manage calendars, scheduling, and internal coordination across the team
Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
Order and track materials as needed to keep projects moving on schedule
Deliver an Exceptional Customer Experience
Serve as a primary point of contact for customers via phone, text, and email
Schedule appointments for Design Associates and manage follow-ups on open proposals
Ensure a smooth, professional, and positive experience for every customer throughout their project
Support and execute local marketing initiatives to drive brand awareness
Represent the business at home shows and community events (occasional evenings/weekends)
Support Business Growth
Update Salesforce daily with job progress and customer information (training provided)
Partner with bookkeeping support and maintain accurate records in QuickBooks Online
Meet weekly with the Owner to review sales performance, production pipeline, and project status
Participate in weekly planning and strategy meetings
Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
Contribute ideas that shape the future of the business