Office and HOA Operations Coordinator

Habitat for Humanity Tampa Bay Gulfside•Clearwater, FL

5d•Onsite

About The Position

The Office and HOA Coordinator supports long-term homeowner success by managing payments, responding to homeowner needs, coordinating resources, and strengthening community engagement. The role serves as a liaison between homeowners and affiliate departments, represents Habitat for Humanity at select homeowners’ association meetings, monitors homeowner trends, and prepares monthly reports. Success in this role requires strong communication, organization, sound judgment, professionalism, confidentiality, and the ability to build positive relationships with a diverse homeowner population.

Requirements

Strong verbal and written communication and customer service skills.
Detail-oriented and able to organize priorities and manage multiple tasks.
Professional, enthusiastic, mission-driven, and comfortable working with diverse homeowners.
Sound judgment and the ability to handle challenging situations with tact and confidentiality.
Proficiency with Microsoft Word, Excel, Outlook, and other basic office applications.
Ability to work independently and collaboratively.
Willingness to learn and take on additional responsibilities with appropriate training and supervision.
Ability to read, analyze, and communicate general business information clearly.
Fluent written and spoken English.
Ability to organize work efficiently and build constructive working relationships.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual Spanish is a plus.

Responsibilities

Serve as a welcoming point of contact for homeowners and respond to questions, concerns, and requests for support.
Build ongoing relationships with homeowner families through regular communication, active listening, and recognition of their accomplishments.
Coordinate with affiliate departments and community partners to connect homeowners with appropriate information and resources.
Plan outreach and activities that encourage homeowner participation in Habitat programs, events, volunteer opportunities, mentorship, and community leadership.
Recognize homeowner milestones, including mortgage payoffs, anniversaries, payment achievements, and other meaningful accomplishments.
Represent Habitat for Humanity at homeowners’ association meetings originally organized by Habitat and at relevant community events.
Identify emerging homeowner and neighborhood needs and opportunities to strengthen connection and engagement.
Process homeowner payments accurately and promptly in the appropriate systems.
Respond to payment questions and concerns with professionalism and connect homeowners experiencing financial difficulty with available resources.
Maintain accurate, confidential records and escalate unresolved concerns to the appropriate affiliate department.
Monitor homeowner payments, engagement, participation, and support needs to identify trends and areas requiring follow-up.
Prepare monthly reports summarizing homeowner successes, concerns, needs, and engagement opportunities.
Recommend practical improvements to the homeowner experience and coordinate follow-through with affiliate departments.