Office and Billing Manager

Anchor Injury & Integrative Health•New Smyrna Beach, FL

14h•Onsite

About The Position

We are seeking a highly organized, detail-oriented, and proactive Office & Billing Manager to oversee daily operations and manage all aspects of patient billing, insurance coordination, and front office systems. This role is critical to the success of our clinic—you will be the operational backbone, ensuring smooth patient flow, accurate billing, strong collections, and an exceptional front desk experience.

Requirements

Minimum 2+ years experience in medical or chiropractic office management
Strong knowledge of medical billing, insurance verification, and AR management
Excellent organizational, leadership, and communication skills
Ability to multitask and thrive in a fast-paced environment
Strong attention to detail and problem-solving ability
Professional, positive, and patient-focused demeanor

Nice To Haves

Experience with ChiroTouch and insurance platforms (e.g., Availity) preferred

Responsibilities

Oversee all front office operations, ensuring efficiency, organization, and professionalism
Train, coach, and hold front desk staff accountable to performance standards
Manage daily workflow, patient scheduling, and clinic flow to maximize efficiency
Ensure all systems (EHR, scheduling, communication platforms) are utilized effectively
Maintain a clean, organized, and patient-ready environment at all times
Lead daily team huddles focused on metrics, goals, and patient care priorities
Manage all aspects of medical billing using ChiroTouch and clearinghouses
Verify insurance benefits using platforms such as Availity and payer portals
Accurately explain benefits to patients (copays, deductibles, coinsurance)
Submit claims, track denials, and ensure timely resubmissions
Manage accounts receivable (AR) and aging reports
Follow up on unpaid claims and outstanding patient balances daily
Ensure compliance with all billing regulations and documentation standards
Maintain financial policies and ensure proper patient signatures (VBNs, consents, etc.)
Present care plans and financial expectations clearly and confidently
Collect payments at time of service and manage payment plans when needed
Ensure a high level of professionalism and empathy in all financial conversations
Address patient billing questions and concerns promptly and effectively
Track and report daily, weekly, and monthly clinic metrics, including: Collections, Visits, Case acceptance, Accounts receivable
Reconcile daily financials and prepare deposits
Review credit card (Amex/Chase) statements and categorize expenses
Prepare financial reports for leadership and accounting
Process medical records requests in a timely manner
Maintain accurate patient records and documentation
Ensure compliance with HIPAA and clinic policies
Manage scanning, filing, and document organization
Coordinate with attorneys and providers on PI cases when applicable
Monitor and respond to emails, patient communications, and system alerts throughout the day
Ensure all patients are checked in/out efficiently
Verify benefits and prepare financial breakdowns for upcoming appointments
Follow up on outstanding balances and insurance claims
Support the clinical team to maintain smooth patient flow
Review AR and collections reports
Reconcile accounts and complete financial tracking
Conduct staff check-ins or training sessions
Submit necessary documentation to accounting
Evaluate clinic performance metrics and identify areas for improvement