Office Admissions Coordinator

Crossroads•Scarborough, ME

About The Position

Responsibilities include: Provides a positive, professional welcome, and support to all clients and guest Manages the client intake process, including scheduling appointments and collecting necessary documentation Provides overall administrative support to the organization Supports incoming calls to the agency, redirecting calls appropriately Monitors general voicemail mailbox and re-distributes messages to rightful recipient Navigates and utilizes electronic health record (EHR) efficiently Tracks client’s portal access and portal request to clients receiving OP services Updates scheduling systems with appointments and cancellations Assists clients in insurance/ behavioral health care coverage transactions Creates, maintains and updates client documentation, waiting lists, and appointment schedules Performs billing related functions; communicates with internal and external systems Oversees office supply inventory and purchasing for Crossroads Works with clinical and leadership staff to maintain a smooth, efficient operation; record keeping, scheduling, office assignments etc Adheres to all agency policies, procedures, and protocols Maintains client confidentiality Assists with the intake and admission process for all clients Ensures client paperwork is received and processed accurately Support admissions functions including but not limited to level of care screenings as directed by leadership/supervisor Fulfills all agency medical records request timely Supports the accomplishment of goals and milestones as determined by the organization strategic plan Models the values and commitments of the organization Performs additional responsibilities as assigned and relevant to the support of the organization

Requirements

High school diploma or equivalent; associate's or bachelor's degree in behavioral health administration or related field preferred
Proven experience in a behavioral healthcare setting in admissions or administrative services
Strong organizational skills and attention to detail
Strong communication and interpersonal abilities
Organizational skills are utilized daily to manage multiple admissions and maintain accurate records efficiently
Attention to detail is critical when verifying patient information and ensuring compliance with healthcare regulations

Nice To Haves

Experience with electronic health record (EHR) systems
Knowledge of healthcare regulations and compliance standards
Familiarity with EHR systems, enhance the coordinator's ability to streamline processes and improve data management

Responsibilities

Provides a positive, professional welcome, and support to all clients and guest
Manages the client intake process, including scheduling appointments and collecting necessary documentation
Provides overall administrative support to the organization
Supports incoming calls to the agency, redirecting calls appropriately
Monitors general voicemail mailbox and re-distributes messages to rightful recipient
Navigates and utilizes electronic health record (EHR) efficiently
Tracks client’s portal access and portal request to clients receiving OP services
Updates scheduling systems with appointments and cancellations
Assists clients in insurance/ behavioral health care coverage transactions
Creates, maintains and updates client documentation, waiting lists, and appointment schedules
Performs billing related functions; communicates with internal and external systems
Oversees office supply inventory and purchasing for Crossroads
Works with clinical and leadership staff to maintain a smooth, efficient operation; record keeping, scheduling, office assignments etc
Adheres to all agency policies, procedures, and protocols
Maintains client confidentiality
Assists with the intake and admission process for all clients
Ensures client paperwork is received and processed accurately
Support admissions functions including but not limited to level of care screenings as directed by leadership/supervisor
Fulfills all agency medical records request timely
Supports the accomplishment of goals and milestones as determined by the organization strategic plan
Models the values and commitments of the organization
Performs additional responsibilities as assigned and relevant to the support of the organization