Admissions Coordinator

Recovery Centers of America•St. Charles, IL

18h•Onsite

About The Position

The Admissions Coordinator will facilitate and evaluate therapeutic, medical and financial arrangements of incoming patients. This role involves providing orientation to program aspects post admission, including documentation and data input into a computer system. The coordinator ensures financial eligibility setup and assures prompt responses to patient needs. They review and maintain all documents and departmental logs, and ensure fair distribution of patients to physicians. Additionally, the role involves providing telephone and in-person assessments, initial contact with referral sources and potential patients, coordinating the referral and intake process, determining the appropriate level of care, and maintaining communication with referral sources, families, patients, and unit staff. The position also includes collecting and analyzing data related to departmental performance indicators, and assisting with admission searches, safety searches, and personal belongings as needed. The Admissions Coordinator may also assist counselors and other senior program staff in crisis intervention.

Requirements

Bachelor's degree in psychology or related field OR Associate degree with at least 1 year of experience in similar position OR High School diploma with at least 2 years in a similar position.
CADC or LPC/LSC required.
Knowledge of HIPAA policies and procedures.
Proficient with Microsoft Office.
Strong communication and negotiation skills.
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; act consistent with available facts, constraints, and anticipated consequences.
Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others.
Ability to establish effective working relationships that foster organizational success.
Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

Nice To Haves

Experience working in admissions in a Behavioral Health and/or substance abuse service will be strongly preferred.

Responsibilities

Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system.
Ensures financial eligibility setup.
Assures prompt responses to patient needs.
Reviews and maintains all documents and departmental logs.
Ensures fair distribution of patients to physicians.
Provides telephone and in person assessments and, initial contact with referral sources and potential patients.
Coordinates the referral and intake process.
Determines appropriate level of care.
Maintains communication with referral sources, families, patients and unit staff.
Collects and analyzes data related to departmental performance indicators.
Assists with admission searches, safety search and personal belongings as needed.
Assists counselors and other senior program staff in crisis intervention as needed.