Office Administrator- Ward-Simchak Funeral Home

Landmark Funeral Group•Canton, OH

3d•Onsite

About The Position

The Office Administrator is a key support role within partnering Funeral Home, working closely with Funeral Directors and Operations to ensure services are coordinated with accuracy, efficiency, and care. Building on foundational administrative responsibilities, this position is more deeply involved in managing the details behind each service—from documentation and coordination to supporting day-to-day operational needs. This role plays a critical part in ensuring everything is completed correctly and on time, allowing our team to deliver a seamless and compassionate experience for the families we serve. This is an ideal opportunity for someone who is detail-oriented, dependable, and takes pride in meaningful work. We’re looking for someone who enjoys staying organized, following through, and supporting both families and internal teams during important moments.

Requirements

High school diploma or equivalent required
4+ years of administrative, operations, or customer service experience preferred
Experience working in a detail-oriented or process-driven environment strongly preferred
Strong organizational skills with the ability to manage multiple tasks and follow through to completion
High level of accuracy and attention to detail, especially when handling documentation
Comfortable using computer systems and entering data with precision (experience with case management or records systems is a plus)
Strong communication skills, both verbal and written
Ability to handle sensitive information with discretion and professionalism
Dependable, proactive, and able to work both independently and as part of a team
Ability to remain calm, organized, and professional in emotionally sensitive situations

Nice To Haves

Experience with case management or records systems is a plus

Responsibilities

Assist Funeral Directors with service coordination and follow-up tasks
Support or fill in for Funeral Directors during the release of cremated remains, as appropriate
Ensure timely completion of assigned responsibilities related to each service
Input and maintain accurate case information, including data required for death certificates (DCs) and follow-ups
Contact physician offices to verify and obtain required information for death certificates
Enter and manage case data in Passare, including vital records and service-related documentation
Update and track case checklists to ensure all steps are completed accurately and on time
Assist with document preparation, printing projects, and file organization
Receive and distribute mail and packages
Receive and process payments, ensuring accurate documentation in the management system
Support general office coordination and administrative tasks as needed
Uphold confidentiality and respect for sensitive information
Maintain a polished, professional appearance
Represent Landmark Funeral Group’s commitment to dignity and service excellence