Office Administrator

Ho-Chunk • Detroit Lakes, MN

9h • Onsite

About The Position

The primary role of this position is to provide outstanding customer service at the front desk by operating a multi-line telephone system and assure our dealer /homeowner network is completely satisfied with Company products in accordance with contract terms or warranties.

Requirements

• Highschool degree or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of word processing, spreadsheets, data base and Internet software.
• Public Notary Certification.
• While performing the duties of this job, the employee is frequently required to sit.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required for this job include close vision and color vision.

Nice To Haves

• Preference may be extended to persons of Indian descent in accordance with applicable laws.

Responsibilities

• Greets and interacts with individuals entering the establishment, determines the nature and purpose of the visit and directs them to the proper person or office or answers questions and provides information.
• Answers all incoming calls and transfers calls to appropriate personnel or department.
• Provide excellent customer service and follows up with customer needs.
• Receives daily messages from the front desk voice mail and delivers messages and/or forwards calls to appropriate personnel or department.
• Maintains builder listings and distributes updates to personnel as information changes.
• Orders office supplies and paper products for restroom, conference rooms and employee lounge and other supplies as requested.
• Maintains and operates a photocopier, postage meter and fax machine.
• Call for service on copier, phone and fax machine when necessary.
• Distributes employment applications relative to employment openings.
• Maintains an itinerary of office personnel for days off on appointment calendar.
• Maintains a reception area for cleanliness and neatness.
• Monitors visitor access including factory visitor sign-in and distributes visitor PPE.
• Retrieves mail from the post office
• Creates memos, correspondence, and other documents as requested.
• Processes customer payments.
• Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
• Conforms with safety rules and uses all appropriate safety equipment.
• Performs file conversions to our electronic database
• Works with HR specialist to keep emergency action plan roll call sheets up to date
• Works as a backup for warranty intake
• Assist with quote intakes and sends positive response emails to dealers
• Performs other related duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Basic life insurance at no cost to the employee
• Optional voluntary life insurance
• Cybersecurity protection benefits
• Flexible Spending Account (FSA) Options
• Employee Incentive Retirement: 401K Pre-Tax Deferral and Roth Deferral: 100% Match at first 3% & 50% match at the next 2%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED