Office Administrator

Leland Management•Orlando, FL

4h•$18 - $21•Onsite

About The Position

Leland Management is seeking a full-time Office Administrator for an onsite community in Orlando. This role is responsible for leading the day-to-day operations of the HOA Office, ensuring a safe, clean, and welcoming environment for residents and community volunteers. The Office Administrator acts as the front-line customer service agent, handling initial inquiries via phone, walk-in, email, or other correspondence.

Requirements

Must maintain a current Florida Drivers License.
Ability to operate and maintain professional demeanor in a fast paced work environment.
High school diploma or equivalent.
Proficiency in English (spoken and written) is essential.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent interpersonal and communication skills to engage with a diverse community.
Computer proficiency, including Microsoft Office Suite and database management.

Nice To Haves

Additional education or relevant certifications are a plus.
Caliber background is a plus.
Experience at a large community association is preferred.
Previous experience in a community-oriented role or administrative position is preferred.
Cultural sensitivity and empathy to work effectively with a diverse group of community members.

Responsibilities

Provide friendly and efficient customer service to all inquiries, including general inquiries, new tenant and owner orientation, purchases and terminations, Amenity rentals, architectural review applications, and assessment payments.
Responsible for all office filing systems.
Track and update community work orders.
Accept ARC applications from residents and review to ensure all necessary documentation is included.
Forward completed ARC applications to the Covenants Manager in a timely fashion for final review.
Be familiar with the Community's Design Standards Manual.
Periodically check storage area to make sure it is clean and debris-free.
Forward any observed violations (debris or expired registrations) to homeowner.
Respond to website inquiries within 24 hours.
Ensure safe, clean, and comfortable office environment for on-site staff, residents, and community volunteers.
Prepare material for all Board meetings (i.e. board packets). Responsible for conference room reservations and/or setup.
Upload approved meeting minutes on website within three business days of meeting.
Assist Community Association Manager in sending any communication to Residents.
Keep current Board of Directors information such as email addresses and phone numbers.
Prepare activity reports on a regular basis for review by the Community Association Manager and inclusion with Board of Director's monthly financial reports.
Special projects and other responsibilities as assigned by the Community Association Manager.