Office Administrator

NEO Surgical Group•Jacksonville, FL

20h•Onsite

About The Position

We are seeking a highly organized and proactive Office Administrator to oversee daily front office operations at our multidisciplinary personal injury clinic. This role is responsible for managing patient scheduling, front desk staff, workflow efficiency, and ensuring an exceptional patient experience while supporting clinical and administrative teams.

Requirements

2+ years of experience in a medical office, personal injury clinic, or healthcare setting
Experience with EMR/EHR systems and scheduling software

Nice To Haves

Prior experience in front desk supervision or office management preferred
Strong understanding of medical scheduling and patient flow
Knowledge of personal injury processes and documentation is a plus
Strong leadership and team management skills
Excellent communication and customer service skills
High attention to detail and organizational ability
Ability to multitask in a fast-paced environment
Problem-solving and conflict resolution skills

Responsibilities

Oversee daily front desk operations, including check-in/check-out processes
Manage patient scheduling to ensure efficiency and minimize double bookings
Verify patient information and ensure accurate data entry into systems
Address patient questions, concerns, and scheduling issues professionally
Maintain organized and efficient provider schedules across disciplines (e.g., chiropractic, medical)
Ensure proper scheduling based on treatment plans and provider availability
Identify and resolve scheduling conflicts and inefficiencies
Maintain and update internal systems
Ensure compliance with clinic policies and procedures
Coordinate communication between front office and clinical teams
Assist with reporting, audits, and operational improvements