Office Administrator / Arborist Assistant

Tree Care Partners LLC•San Rafael, CA

About The Position

We are growing fast and looking for a high-performing, detail-obsessed, solutions-driven Admin / Arborist Assistant who thrives in a fast-paced environment and wants to be a key player in building something great. This is not just an admin job. This role sits at the center of our branch operations — supporting our Sales Arborists, customers, and General Manager while helping us continuously improve how we operate. If you love organization, systems, customer experience, and making businesses run better — keep reading.

Requirements

Highly organized and detail-oriented
Proactive — you don’t wait to be told what to fix
Comfortable juggling multiple priorities in a fast-paced environment
Strong communicator with a confident and professional phone presence
Tech-savvy and comfortable learning new software systems
Solutions-driven — you bring ideas, not just problems
Motivated by growth and continuous improvement

Responsibilities

Proactively generate leads through outbound calls and follow-up campaigns
Prepare and send professional proposals
Coordinate and manage multiple Sales Arborist calendars
Deliver exceptional customer service on inbound calls
Build strong customer relationships and confidently process payments
Maintain a clean, accurate CRM database
Support Sales Arborists with documentation, scheduling, and workflow coordination
Ensure paperwork, permits, and internal processes are completed accurately and efficiently
Monitor call quality and participate in coaching and training sessions
Act as a right-hand support to the OM& GM in daily branch operations
Help track key metrics and ensure operational accountability
Assist in implementing new systems, workflows, and process changes
Identify inefficiencies and proactively suggest improvements
Take the lead on rolling out process improvements across the branch