Medical Office Administrator Assistant

RENAISSANCE BEHAVIORAL HEALTH•Cleveland, OH

5d•Onsite

About The Position

Renaissance Behavioral Health (RBH), a leading community mental health provider in northeast Ohio, is excited to announce part-time and full-time openings at our Midtown Cleveland office for an experienced Medical Office Administrator Assistant. This role is crucial for interacting with clients and guests in a healthcare setting, as well as managing administrative tasks for the clinical team.

Requirements

Detail-oriented with the ability to multitask effectively in a fast-paced environment.
Pleasant personality with strong interpersonal skills; team player with professional etiquette.
Fundamental knowledge of medical office practices, procedures, and electronic medical record (EMR) systems.
Proficient in phone and computer operations, including basic IT systems and software.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team.
Previous experience in a medical office setting required.
Strong patient service skills and phone etiquette.
Must be legally authorized to work in the United States.

Nice To Haves

Prior experience with HIPAA regulations preferred.

Responsibilities

Serve as the front office support for clients and clinicians, ensuring a welcoming environment.
Manage client check-in/out processes, including explaining intake forms, collecting payments, and verifying insurance coverage.
Provide initial assessment paperwork to patients, ensure completeness, and input electronic forms into the EHR system.
Answer incoming calls, address client inquiries, handle payment-related questions, and process release requests.
Maintain accuracy of client accounts, including billing details, contact information, and payment collection.
Assist patients with scheduling and rescheduling appointments, ensuring accuracy in appointment details.
Audit daily scheduler for appointment accuracy and cleanliness.
Maintain general office cleanliness and organization, including sorting mail and scanning documents.
Provide backup support to the Office Lead for pre-appointment processes.
Perform additional office duties as assigned by the Administrative Manager.