Office Administrative Assistant (Bilingual in Chinese)

TransGlobal • Monrovia, CA

9d • $18 - $22

About The Position

The Office Administrative Assistant is the first point of contact for visitors and callers and helps maintain a smooth, professional front office. The role handles incoming communications, supports internal teams with clerical and administrative tasks, and assists with day-to-day office operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

The position also provides general administrative support to team members and management, responds to common questions about company policies and updates, and trains newly hired front desk team members on office protocols and system procedures. Bilingual skills in English and Mandarin or another relevant language are required.

TransGlobal describes itself as an Asian-focused financial services platform offering services including insurance, annuities, real estate, private lending, tax and estate planning, and investment management. The company highlights its multicultural environment, career growth and professional development opportunities, collaborative culture, and impactful work. Pay starts at $18–$22 per hour based on experience.

Requirements

• High school diploma or equivalent.
• One to two years of experience in an administrative or front desk role.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, and comfort learning new systems.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and exercise good judgment.
• Bilingual skills, such as English and Mandarin, are required.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Greet visitors professionally, assist them promptly, and connect them with the appropriate team members.
• Answer incoming phone calls, direct callers to the appropriate contacts, and take accurate messages as needed.
• Immediately notify agents, managers, or staff when clients or visitors arrive.
• Enter new client and agent information into internal platforms, such as the Inbound system.
• Input insurance policy details into AI and digital systems accurately and promptly.
• Scan and save insurance policies and related documents in client folders under the appropriate categories.
• Communicate with the Asia team and relevant agents to confirm whether mailed policies have been sent and received.
• Maintain the cleanliness and organization of the front desk and lobby.
• Manage conference room reservations, coordinate room schedules, and communicate availability to coworkers.
• Distribute mail to internal departments and individuals in a timely manner.
• Scan and forward important documents to designated contacts across multiple office locations.
• Assist with outgoing mail and materials, ensuring accurate labeling and delivery.
• Coordinate the holding and release of checks, marketing materials, or policy packages as instructed.
• Provide general administrative support to team members and management, including special projects and time-sensitive requests.
• Train and mentor newly hired front desk team members on best practices, office protocols, and system procedures.
• Stay informed about company policies and updates to answer common internal and external questions.

Benefits

• Competitive salary and benefits package.
• Cross-functional training, licensing support, and professional development opportunities.
• Professional development and growth opportunities.
• Collaborative and innovative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED