Office 365 & Azure Support IT Administrator

Presidio • ,

9d

About The Position

We are seeking an experienced Office 365 & Azure Support IT Administrator to provide Tier 2/3 technical support for Microsoft 365 and Azure cloud environments while maintaining compliance with NIST 800-series security standards and CJIS (Criminal Justice Information Services) Security Policy requirements. The ideal candidate will have experience supporting Microsoft cloud services, troubleshooting identity and security issues, and assisting organizations operating in regulated environments.

Requirements

• Associate's or Bachelor's degree in Information Technology or equivalent work experience.
• 3+ years supporting Microsoft 365 and Azure environments.
• Experience supporting: Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure AD), Microsoft Intune, Azure services
• Working knowledge of: NIST SP 800-53 Moderate, CJIS Security Policy
• Experience troubleshooting: Identity and authentication issues, Mail flow, Teams collaboration, SharePoint permissions, Azure networking basics

Nice To Haves

• Excellent customer service and communication skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively within a team.
• Commitment to maintaining security, compliance, and confidentiality.

Responsibilities

• Provide Tier 2/3 support for Microsoft 365 services including: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID (Azure AD), Microsoft Intune
• Troubleshoot mail flow, mailbox, Teams, SharePoint, and OneDrive issues.
• Manage user accounts, licenses, groups, and permissions.
• Support Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Conditional Access.
• Assist with Microsoft 365 migrations and tenant administration.
• Resolve incidents and service requests within established SLAs.
• Support Azure resources including: Virtual Desktops, Azure Monitor
• Troubleshoot Azure connectivity, performance, and access issues.
• Assist with Azure resource deployment and configuration.
• Monitor Azure services and respond to alerts and incidents.
• Support Microsoft Entra ID and hybrid identity environments.
• Manage Azure AD Connect synchronization.
• Troubleshoot authentication, federation, and Single Sign-On (SSO) issues.
• Maintain role-based access control (RBAC) and least-privilege access.
• Support Privileged Identity Management (PIM) where applicable.
• Assist with implementation and maintenance of security controls aligned with: NIST SP 800-53 Moderate, CJIS Security Policy
• Monitor Microsoft Secure Score and recommend security improvements.
• Support Microsoft Defender and Microsoft Purview solutions.
• Assist with security incident response and remediation.
• Maintain compliance documentation and audit evidence.
• Ensure systems comply with organizational security policies and CJIS requirements.
• Monitor Microsoft 365 and Azure health dashboards.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Document troubleshooting steps and resolutions.
• Participate in on-call support rotations as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree