CDOC Offender Services Technician III - Colorado Springs

State of Colorado • Colorado Springs, CO

1d • Onsite

About The Position

This position provides daily support in implementing program operations within the Office of Offender Services, specifically organizing and monitoring incoming calls, emails, jail backlog, scheduling intake into DRDC, receiving and processing of court writs and scheduling video court hearings, scheduling the temporary custody or permanent release of DOC offenders to other jurisdictions, and receiving and processing of legal detainers. Position may function as the DOC liaison between the 64 Colorado County Sheriff's offices as well as other law enforcement/judicial agencies within and outside Colorado. The position is responsible for providing technical and administrative support to one or more work units, assisting administrators and other professionals, and ensuring professional customer service is provided to stakeholders. It provides technical support for video court hearings, schedules and coordinates phone and video court hearings, and establishes general office and administrative operations. Other duties as assigned.

Requirements

• Three years of technical or high-level clerical experience.
• Technical work is skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks.
• High-Level clerical experience includes: document creation, word processing; creating and revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.
• Ability to obtain National Crime Information Center (NCIC)/Colorado Crime Information Center (CCIC) operator license.
• Ability to be innovative and focus on process improvement.
• Utilize data in various forms to fulfill job requirements.
• Proven ability to work effectively and courteously with internal/external customers/clients.
• Demonstrate strong organizational skills and the ability to multitask.
• Detail oriented and highly accurate.
• Possess basic math skills.
• Excellent oral and written communication skills.
• Strong analytical and critical thinking skills.
• Demonstrate the ability and willingness to be a strong team member.
• Ability to adapt to changes and remain flexible.
• Demonstrate a high level of integrity.
• Demonstrate a high degree of personal and professional pride.
• Ability to read and comprehend the English language.
• Ability to effectively communicate fluently in English both verbally and in writing.
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Must be 21 years of age.
• Possess a valid driver’s license.
• Possess a high school diploma or GED.
• Have NO felony convictions.
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
• Possess the physical ability to successfully complete Defensive Tactics.
• Lift arms above head and kick as high as own waist.
• Stabilize another person to accomplish a controlled take down.
• Use arms, palms of hands, shins, and feet to deliver blows.
• Withstand impact (slow speed or with a safety bag) on own body from strikes/blows.
• Swing a baton in a striking technique.
• Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic.
• Get down on one or both knees and up again with multiple repetitions.
• Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment.
• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security.
• Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury.
• Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently.
• Work in situations involving assaultive behavior, physical control of another person and/or restraint situations.
• Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner.
• Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders.
• Communicate by talking, listening and/or signaling people to convey or exchange information, assignments.
• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings.
• Willing and able to travel.
• Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule.
• TB (tuberculosis) screening is required of all new employees upon hire.
• Successful completion of a background investigation is required.
• Employees may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana.
• A drug test will be administered to all new employees; employees must successfully pass.
• Random drug screening will occur throughout employment.

Nice To Haves

• Technical experience or high-level clerical experience working with the State of Colorado.
• Advanced knowledge and proven work experience in Microsoft Office (Excel, Word, PowerPoint, and Access) and Google Applications (Drive, Sheets, Docs, and Forms).
• Progressive experience working in a fast-paced customers-oriented environment with a focus on delivering a high level of customer service.
• Experience completing multiple projects simultaneously with on-going, frequent, deadlines.
• Proven quality assurance experience, monitoring work, checking for errors and verifying accuracy.

Responsibilities

• Organizing and monitoring incoming calls, emails, and jail backlog.
• Scheduling intake into DRDC.
• Receiving and processing court writs and scheduling video court hearings.
• Scheduling the temporary custody or permanent release of DOC offenders to other jurisdictions.
• Receiving and processing of legal detainers.
• Functioning as the DOC liaison between Colorado County Sheriff's offices and other law enforcement/judicial agencies.
• Providing technical and administrative support to work units.
• Assisting administrators and other professionals.
• Ensuring professional customer service is provided to stakeholders.
• Providing technical support to assist Courts and District Attorneys for the support of video court hearings.
• Scheduling and coordinating non DOC/ DOC filed and out-of state phone video court hearings.
• Establishing general office and administrative operations to accomplish the work flow routine.
• Creating and revising office procedures and writing office procedure manuals.
• Designing forms, and establishing general office record systems.

Benefits

• Distinctive career advancement opportunities throughout the state system.
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans.
• Medical and dental health plans.
• Short and long term disability coverage.
• Paid life insurance.
• 11 paid holidays per year plus vacation and sick leave.
• Wellness program, tuition reimbursement, training opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED