CDOC - OHR Technician III - Colorado Springs

State of Colorado • Colorado Springs, CO

2d • Onsite

About The Position

The Colorado Department of Corrections (CDOC) is seeking dedicated individuals to join the Office of Human Resources (OHR) in Colorado Springs. OHR is a fast-paced, value-driven organization committed to teamwork, collaboration, accountability, excellence, integrity, and respect. We are focused on outstanding customer service and continuous process improvement, utilizing innovation, strategy, and technology to create effective and efficient systems while implementing cost-saving measures. OHR provides services and consultation to the general public, applicants, managers, and employees, recognizing that quality staff is our greatest resource. We are committed to a workforce that is engaged and enabled. The Office of Human Resources consists of the Employment Services Unit, Systems and Records Unit, Benefits, Corrections Training Academy, Career/CO I Unit, and Employee Relations Unit. This position is open only to Colorado state residents and may be used to fill future HR Technician III vacancies in Colorado Springs.

Requirements

• Three (3) years of technical or high level clerical experience.
• Superior customer service.
• Strong organizational skills.
• Demonstrated accuracy, thoroughness, attention to detail, and ability to monitor own work to ensure quality.
• Strong computer skills.
• Exceptional interpersonal skills including forming and maintaining productive working relationships at all levels in the organization and with other stakeholders.
• Innovative thinking and ability to recommend process improvements.
• Strong oral and written communication skills.
• Strong analytical skill and ability to readily recognize system processes and identify areas for improvement.
• Adaptability and willingness to accept special projects and new assignments as well as handling a large, varied workload.
• Eagerness to contribute to the success of the team to meet department goals.
• Work independently while taking initiative and predicting stakeholder needs.
• Ability to understand and apply rules, procedures, processes, and concepts.
• Ability to advise others.
• Proven ability to analyze information and select the best course of action.
• Self-control, a strong sense of ability to work in stressful, potentially violent situations.
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift.
• Tolerance to stress, confinement, and high-stakes interaction.
• Ability to read and comprehend the English language.
• Ability to effectively communicate fluently in English both verbally and in writing.
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Possess a valid driver’s license.
• Possess a high school diploma or GED.
• Have NO felony convictions.
• Applicants must have valid U.S. work authorization at the time of application.
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
• Possess the physical ability to successfully complete Defensive Tactics.
• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security.
• Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently.
• Work in situations involving assaultive behavior, physical control of another person and/or restraint situations.
• Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner.
• Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders.
• Communicate by talking, listening and/or signaling people to convey or exchange information, assignments.
• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings.
• Willing and able to travel.
• Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule.
• TB (tuberculosis) screening is required of all new employees upon hire.
• Successful completion of a background investigation is required.

Nice To Haves

• High level clerical or technical work experience with the State of Colorado.
• Advanced knowledge and proven work experience in Google Applications (Drive, Sheets, Docs, and Forms).
• Experience completing multiple projects simultaneously with on-going, frequent, deadlines.
• Progressive experience working in a fast-paced customer-oriented environment with a focus on delivering a high level of customer service.
• Proven experience monitoring work, checking for errors, and verifying accuracy.
• Knowledge and experience researching and compiling statistics, data measurements and preparing reliable reports in a logical and concise format.
• Process improvement experience - analyze processes, identify gaps and recommend areas for improvement.

Responsibilities

• Provide technical support in the area of CO-Jobs/NeoGov, Google Drive, Sheets, Docs, Slides and Forms, in managing applicant information.
• Capture information during the selection and evaluation process and report on the status of candidates.
• Generate and close out referrals and collect information for the CO I and Employment Services staff.
• Compile and distribute information, including letters to applicants and scheduling letters to Subject Matter Experts (SMEs).
• Obtain and/or capture information during the Selection and Job Evaluation process and report on the status of various stages while supporting HR Analysts.
• Provide notification letters to candidates, and merge new scores/applicants to existing lists, verifying accuracy of tasks.
• Recommend improvements and changes to system processes to ensure quality control and staff efficiency.
• Prepare examination files, to include drafting/copying information, verifying readability of documents, adding section dividers, and filing documents into the correct sections.
• Administer assessments and comparative analysis to include scheduling the room, sending notices, typing rosters, gathering supplies, preparing materials for panel assessment devices, providing instructions, managing the panels and boards, scanning, updating COJobs/ NeoGov, briefing candidates for panel assessments, providing breakdown letters for candidates, generating required CO-Jobs/NeoGov reports and merging new scores to current list.
• Appropriately communicate information to candidates/potential candidates.
• Coordinate the personal services contracts by logging, tracking, and distributing accordingly ensuring reviews are completed.
• Maintain strict confidentiality regarding hiring materials.
• Responsible for all personnel actions/movements to include new employees, disciplinary actions, in- house transfers, promotions, demotions, resignations, terminations, cross certifications, re-allocations, creations and abolishments.
• Research and track S positions.
• Complete actions in HRMES, CPPS, and DCIS.
• Responsible for quality control of HRMES, CPPS, WebX, DCIS, Form i9, Document Manager, and HRDW.
• Detect, discover and expose problems by monitoring entries.
• Clarify data with other work units to correct factual errors.
• Modify work plans to adjust for unforeseen circumstances.
• Ensure on-boarding processes of new hires are efficient and elegant.
• Verify adequate releases, gather information, monitor the review of files as requested by employees, supervisors, investigators, and attorneys.
• Provide accurate information to approved stakeholders as it relates to employment verifications, employment dates, salary and work titles.
• Other duties as assigned.

Benefits

• PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans.
• Medical and dental health plans.
• Short and long term disability coverage.
• Paid life insurance.
• 11 paid holidays per year plus vacation and sick leave.
• Wellness program, tuition reimbursement, training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED