Off-Shift Supervisor, Laboratory Pre-Analytical Phlebotomy and Processing

University Hospitals•Cleveland, OH

About The Position

The Supervisor, Laboratory Pre-Analytical supervises and coordinates daily operations for Hospital Laboratory Pre-analytics or Client Services and Charge Capture Teams, in collaboration with the Manager and Director. The role supports communication and serves as a resource for team members, other departments, providers, patients, and families. Under the technical supervision of the Laboratory Manager, the supervisor helps deliver high-quality patient care and maintain effective team operations. The position oversees staff activities and coverage, helps manage staffing according to departmental volumes, supports and mentors team members, maintains personnel records, evaluates performance, and coordinates training. It also contributes to service and quality improvement, communication with leadership, and a safe work environment. The role may serve as an alternate to the Coordinator Pathology Education, Pathology Administration, and performs other duties as assigned. The employee must comply with applicable policies and standards and safely maintain patients’ Protected Health Information (PHI).

Requirements

High school equivalent or GED.
At least 5 years of experience in a highly complex medical laboratory.
Thorough knowledge of testing procedures and quality standards.
Understanding and application of CPT, ICD, and HCPCS coding appropriateness to process clean, compliant orders.
Advanced knowledge of medical and laboratory terminology.
Extensive knowledge of laboratory operations, including customer service, specimen collection, accessioning, and processing, with appropriate technical and clinical expertise.
Strong computer skills in laboratory and hospital information systems.
Excellent written and verbal communication skills.
Strong problem-solving skills.
Technical expertise in laboratory testing and processing.
Awareness of laboratory instrumentation and testing.

Nice To Haves

Associate's degree in Medical Laboratory Technician.
Bachelor's degree in Medical Laboratory Science.
At least 1 year of experience as a supervisor or coordinator.
Medical Lab Technician (MLT-ASCP) certification.
Medical Laboratory Scientist (MLS-ASCP) certification or equivalent.

Responsibilities

Oversee and supervise daily operations of pre-analytics or client services and charge capture under the technical supervision of the Laboratory Manager.
Supervise daily team activities, including scheduling, inventory, general needs, and timecards; provide frontline coverage and manage staffing levels according to departmental volumes.
Act in a supportive role to the Laboratory Manager and Director.
Coach and mentor team members, providing ongoing guidance and feedback and ensuring accountability.
Maintain personnel records and document staff performance evaluations, annual reviews, and competencies.
Identify training needs and facilitate training on departmental policies and procedures for new and existing team members; oversee new team member training and sign-off.
Participate in organizational and interdepartmental committees to promote change and improve laboratory service and quality.
Identify potential process improvements, implement needed changes, and reinforce customer service excellence guidelines.
Provide timely communication between team members and leadership.
Implement safety standards and ensure a safe work environment.
Serve as an alternate to Coordinator Pathology Education, Pathology Administration when needed.
Perform other duties as assigned and comply with all policies and standards.
Safely and securely maintain Protected Health Information (PHI) in accordance with training, the UH Code of Conduct, and UH policies and procedures.