OFF ROAD PARTS ADVISOR

Thousand Oaks Toyota•Thousand Oaks, CA

3d•Onsite

About The Position

The Off-Road Parts Advisor assists customers in selecting, ordering, OEM off-road and aftermarket vehicle parts and accessories. This role requires strong knowledge of trucks, SUVs, suspension systems, wheels and tires, lighting, recovery gear, and performance upgrades. Seeking a motivated and knowledgeable Off-Road Parts Advisor to provide expert product recommendations, support sales growth, and deliver exceptional customer service to off-road and automotive enthusiasts while ensuring accurate inventory management.

Requirements

High school diploma or GED.
Previous automotive or off-road parts experience (REQUIRED).
Strong knowledge of aftermarket off-road products and vehicle applications.
Familiarity with inventory systems and point-of-sale software.
Excellent communication and customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and data-entry skills.
Valid driver’s license.
Ability to lift up to 50 pounds.
Standing, bending, and moving for extended periods.
Ability to work in warehouse and retail environments.

Nice To Haves

Excellent customer service skills, including politeness, confidence, tact, patience, and diplomacy when handling complex or confidential situations.
Strong verbal and written communication skills with the ability to interact effectively across all levels of the organization.
Proven problem-solving abilities and the capability to make sound independent decisions.
Ability to maintain professional and courteous relationships with customers, vendors, and team members.
Strong organizational and time management skills with the ability to meet deadlines and manage multiple priorities.
Demonstrates a high level of project management, accountability, and attention to detail.
Ability to work independently while contributing positively to a team environment.

Responsibilities

Assist customers in identifying the correct off-road parts and accessories for their vehicles.
Recommend suspension kits, lift kits, bumpers, lighting, wheels, tires, winches, recovery equipment, and performance upgrades.
Process customer orders, invoices, returns, and special orders.
Maintain accurate inventory records and stock levels.
Coordinate with vendors and suppliers regarding pricing, availability, and shipping.
Answer customer inquiries in person, over the phone, and online.
Provide technical guidance regarding fitment, compatibility, and installation.
Keep showroom displays organized and updated.
Work closely with service technicians and installers to ensure accurate part selection.
Stay current on industry trends, brands, and new off-road products.
Maintain a clean, safe, and professional work environment.
Experience with 4x4 vehicles and overlanding.
Understanding of suspension geometry, wheel offset, tire sizing, and drivetrain components.
Sales experience in automotive retail or wholesale parts.
Ability to read manufacturer catalogs and fitment guides.
Performs routine housekeeping tasks to maintain and enhance the cleanliness and organization of products and the retail sales area.
When working the parts counter, follows all dealership procedures for processing cash, credit card, and check transactions accurately.
Follows up on parts shortages and expedites orders by reporting issues to the Parts Manager.
Maintains knowledge of merchandising practices and assists with product displays and inventory presentation.
Assists in handling customer complaints and concerns, ensuring issues are resolved to the satisfaction of both the customer and the dealership.
Adheres to all company policies and common-sense safety practices at all times.
Performs additional duties and responsibilities as assigned by the Parts Manager.