OEP Storefront Office Program Manager (Human Services Manager 2)

State of Oregon•Redmond, WA

23d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Ready to take the next step in your leadership journey? This role offers the chance to guide managers, strengthen teams, and shape strategic operations that make a real difference. If you’re driven by a commitment to community service and skilled at aligning programs for meaningful impact, this is an opportunity to step into a role where your work truly matters. Informational Session Want to know more about this position in Oregon Eligibility Partnership (OEP)? We are hosting a virtual informational session as an opportunity for interested candidates to meet the hiring manager, team, and recruiter to learn more about the position. Day & Date: Thursday, March 26, 2026 Time: 4:00 p.m. – 5:00 p.m. PDT Zoom Link: Register in advance for this meeting Register in advance for this meeting: https://www.zoomgov.com/meeting/register/SQPpUSoBR9GYjnvmbSkG2A After registering, you will receive a confirmation email containing information about joining the meeting. Summary of Duties As a OEP Storefront Office Program Manager, you will: Provides leadership, technical and general direction, guidance, and support to SFO managers and staff regarding logistics and operations to ensure effective and efficient in-person delivery systems. Carries out the mandated goals and objectives of ODHS and OHA assuring that policy implementation and procedure development are effective, efficient and provide the best service possible to the people of Oregon and meet the needs of the storefront office staff. Regularly collaborates with leaders and representatives from Self Sufficiency (SSP), Aging & People with Disabilities (APD), and the Area Agency on Aging (AAA) programs, where there are numerous cross program linkages and opportunities to address issues of common interest, concern, and best practices. Conducts management analysis to continually improve the quality and effectiveness of client services resulting in positive outcomes for individuals, families and communities. Has direct impact in the delivery of all programs related to the Oregon Eligibility Partnership.

Requirements

Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.
A cover letter is required . Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.
If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
Requires a valid driver's license or an approved alternative method of transportation.

Nice To Haves

Community Partnership with Equity Focus: Demonstrated ability to consider, appreciate, and engage with multiple perspectives, backgrounds, and values, and to integrate equity principles throughout the organization to achieve agency goals effectively.
Experience building and sustaining respectful partnerships with the Tribes in Oregon, recognizing Tribal sovereignty and working collaboratively to support shared priorities and culturally informed solutions.
Leadership/Management Style: Demonstrated ability to actively engage employees at all levels of the organization, recognize their potential, and support their future career growth.
Program Effectiveness Analysis: Experience evaluating programs, processes, and procedures to ensure effectiveness, accountability, and continuous improvement.
Business Acumen: Expertise in managing human, financial, procurement, asset, and information resources effectively to support the mission of the agency and the State.
Communication & Collaboration: Proven strength in clearly conveying information, actively listening, and fostering productive communication and collaboration with internal teams, the Tribes in Oregon, to advance shared goals.

Responsibilities

Provides leadership, technical and general direction, guidance, and support to SFO managers and staff regarding logistics and operations to ensure effective and efficient in-person delivery systems.
Carries out the mandated goals and objectives of ODHS and OHA assuring that policy implementation and procedure development are effective, efficient and provide the best service possible to the people of Oregon and meet the needs of the storefront office staff.
Regularly collaborates with leaders and representatives from Self Sufficiency (SSP), Aging & People with Disabilities (APD), and the Area Agency on Aging (AAA) programs, where there are numerous cross program linkages and opportunities to address issues of common interest, concern, and best practices.
Conducts management analysis to continually improve the quality and effectiveness of client services resulting in positive outcomes for individuals, families and communities.
Has direct impact in the delivery of all programs related to the Oregon Eligibility Partnership.