OEM Catering Sales Mgr

Concord Hospitality Enterprises • Charlotte, NC

8h • Onsite

About The Position

The primary responsibility for this role is to sell and detail social and corporate catering events with and without guest rooms for the hotel. Primary sales efforts are in selling banquet food & beverage with or without guest rooms, upsell previously contracted groups turned over to the CSM, and maximizing hotel revenues. Negotiate with clients throughout the planning process, create and finalize all event documents with distribution throughout the hotel departments as needed. Conduct site tours and client meetings to review all event arrangements, suggest menus, bar set up, room layout as per policy and procedure. Daily solicitation for new business, contract negotiation and review, coordinating local marketing efforts and facilitating a high level of communication before, during and post event with pertinent hotel staff to ensure a high level of service for each catering event and other duties as assigned. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternate solutions. Keep accurate communication flowing freely among all hotel departments. Inform appropriate management team members promptly of any work-related problems or guest complaints. Promote the hotel through goodwill, courtesy and a positive attitude. Attend all scheduled training classes and meetings. Train and supervise other associates as directed by management. Perform any reasonable request as assigned or directed by management. Provide for a safe work environment by following all safety and security procedures and rules. Uses his/her personal judgment to integrate current trends in event management and event design. To solicit banquet and catering sales by telephone and personal contact. Works closely with our sales team for all catering functions to insure maximum utilization of facilities. Works to continuously improve customer service by integrating obtained feedback and personal judgment into action plans. Performs all other duties as required by the General Manager. Maintain budgeted sales quotas. Create new ideas to increase catering revenue during low demand periods. Finalize details on Banquet Event Order Sheets by making customer contact, receiving finalized program and publishing BEO’s for distribution. Offer personalized service to all groups in hotel. Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction. Solicit future business from current and past customers. Set example of proper attitude and performance, maintaining appositive attitude toward the hotel and the job being performed. Create and maintain teamwork by maintaining a cooperative team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments) to help achieve our common goals of maximizing guest satisfaction and profit margins. Delegate responsibilities to banquet captain when applicable. Complete all assignments by assigned due dates. Establish and review plans and actions on a quarterly basis and update as needed. Establish sound objectives and accomplish objectives on a timely basis. Operate within corporate and property standard policies and procedures. Meet or exceed own booking goals, appointment goals and solicitation goals each month by talking and personally meeting with customers to sell hotel function space. Maintain records on cancellations and turndown report, analyzes these reports quarterly. Review future bookings with Sales and Marketing/Revenue Management team weekly. Promptly respond to correspondence from customers, prospects and corporate offices relating to catering/sales activities. Maintain catering/sales account database in accordance with standards set by Management Company and ensure compliance with the properties specific requirements. Provide site tours to potential customers of the hotel’s banquet facilities. Facilitates various meetings as he/she perceives necessary (Banquet Event order meeting, room block review, Pre/Post convention meeting, etc.). Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, accounting, restaurants, bars, and engineering and be able to exercise discretion and independent judgment as it relates to these departments when handling guest complaints, employee issues, or other matters of significance.

Requirements

• Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.
• Must possess a valid driver’s license and reliable transportation to drive to appointments.

Nice To Haves

• Bachelors Degree preferred

Responsibilities

• Sell and detail social and corporate catering events with and without guest rooms for the hotel.
• Sell banquet food & beverage with or without guest rooms.
• Upsell previously contracted groups turned over to the CSM.
• Maximize hotel revenues.
• Negotiate with clients throughout the planning process.
• Create and finalize all event documents with distribution throughout the hotel departments as needed.
• Conduct site tours and client meetings to review all event arrangements.
• Suggest menus, bar set up, room layout as per policy and procedure.
• Daily solicitation for new business.
• Contract negotiation and review.
• Coordinate local marketing efforts.
• Facilitate a high level of communication before, during and post event with pertinent hotel staff to ensure a high level of service for each catering event.
• Identify operational challenges associated with his/her group and determine how to best work with the property staff and customer to solve these challenges and/or develop alternate solutions.
• Keep accurate communication flowing freely among all hotel departments.
• Inform appropriate management team members promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Train and supervise other associates as directed by management.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Use personal judgment to integrate current trends in event management and event design.
• Solicit banquet and catering sales by telephone and personal contact.
• Work closely with the sales team for all catering functions to ensure maximum utilization of facilities.
• Continuously improve customer service by integrating obtained feedback and personal judgment into action plans.
• Perform all other duties as required by the General Manager.
• Maintain budgeted sales quotas.
• Create new ideas to increase catering revenue during low demand periods.
• Finalize details on Banquet Event Order Sheets by making customer contact, receiving finalized program and publishing BEO’s for distribution.
• Offer personalized service to all groups in hotel.
• Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Solicit future business from current and past customers.
• Set example of proper attitude and performance, maintaining a positive attitude toward the hotel and the job being performed.
• Create and maintain teamwork by maintaining a cooperative team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments) to help achieve our common goals of maximizing guest satisfaction and profit margins.
• Delegate responsibilities to banquet captain when applicable.
• Complete all assignments by assigned due dates.
• Establish and review plans and actions on a quarterly basis and update as needed.
• Establish sound objectives and accomplish objectives on a timely basis.
• Operate within corporate and property standard policies and procedures.
• Meet or exceed own booking goals, appointment goals and solicitation goals each month by talking and personally meeting with customers to sell hotel function space.
• Maintain records on cancellations and turndown report, analyzes these reports quarterly.
• Review future bookings with Sales and Marketing/Revenue Management team weekly.
• Promptly respond to correspondence from customers, prospects and corporate offices relating to catering/sales activities.
• Maintain catering/sales account database in accordance with standards set by Management Company and ensure compliance with the properties specific requirements.
• Provide site tours to potential customers of the hotel’s banquet facilities.
• Facilitate various meetings as he/she perceives necessary (Banquet Event order meeting, room block review, Pre/Post convention meeting, etc.).
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, accounting, restaurants, bars, and engineering and be able to exercise discretion and independent judgment as it relates to these departments when handling guest complaints, employee issues, or other matters of significance.

Benefits

• dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance plus training & development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level