OEM Executive Meeting Mgr

Concord Hospitality Enterprises•Jersey City, NJ

About The Position

As the Executive Meeting Manager, you will be responsible for providing the highest levels of customer service to internal partners and external clients. You will respond quickly, professionally, and with clear communication, representing Concord Hospitality. This role requires excellent time management, self-motivation, proactive planning, and a keen eye for detail. You will manage existing accounts and develop new business, while meticulously overseeing all aspects of pre-event, event, and post-event details, including room blocks, meeting space, concessions, and billing. You will also forecast revenues, gain knowledge of food and beverage offerings, and attain sales and revenue goals. Proficiency in digital sales systems and understanding of sales strategies are essential. Participation in internal meetings, collaborative teamwork, and a commitment to career development are expected. You will also carry out reasonable requests from management and comply with company policies.

Requirements

Highest levels of customer service
Quick, timely, and professional response to communication
Clear and concise communication
Excellent time management
Self-motivation
Proactive planning
Organizational savvy
Keen focus on detail
Ability to maintain existing assigned accounts/segments
Ability to develop new business
Ability to monitor and manage pre-event, event, and post-event details
Ability to track, detail, and communicate event particulars
Ability to forecast group rooms and F & B revenues
Knowledge of hotel’s food and beverage products, pricing, and presentation
Knowledge of hotel’s function space, audio visual, and other event-related details
Attain sales activity goals and individual revenue goals
Learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS)
Understand the hotel’s sales strategies
Participate in internal meetings, conference calls, reporting, planning, and training
Work in a unified and collaborative way
Foster teamwork
Embody an entrepreneurial spirit
Own career development
Advocate for training and job opportunities
Comply with company policies and procedures

Nice To Haves

Attend customer functions as needed

Responsibilities

Provide the highest levels of customer service to internal partners and external clients.
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.