Executive Meeting Manager

Concord Hospitality Enterprises•Raleigh, NC

About The Position

As an Executive Meeting Manager, the role involves providing the highest levels of customer service to internal partners and external clients, responding quickly and professionally to all communications, and demonstrating excellent time management and proactive planning. The manager is responsible for maintaining existing accounts, developing new business, and meticulously managing all aspects of pre-event, event, and post-event details. This includes tracking room blocks, meeting space, special concessions, billing, and other integral aspects of groups and events. The position also requires working with partners to forecast revenues, understanding hotel products and sales strategies, and consistently meeting sales activity and revenue goals. The role emphasizes teamwork, continuous career development, and compliance with company policies.

Requirements

Highest levels of customer service to internal partners and external clients
Excellent time management
Self-motivation and proactive planning
Organizationally savvy with a keen focus on detail
Ability to maintain existing assigned accounts/segments and develop new business
Ability to monitor and manage all aspects of pre-event, event, and post-event details (room blocks, meeting space, concessions, group history, contract clauses, resumes, event orders, BEO’s, billing)
Willingness and ability to attend customer functions as needed
Ability to work with internal and external partners to accurately forecast group rooms and F & B revenues
Understanding of conditions and strategies to maximize released space and rooms and impact hotel revenues
Knowledge of hotel’s food and beverage products, pricing, and presentation
Knowledge of hotel’s function space, audio visual, and other event-related details
Ability to consistently attain sales activity goals and individual revenue goals (proactive/reactive calls, tours, appointments)
Ability to learn and use digital sales systems and conceptual sales processes (Delphi, CI/TY, PMS, sales call process)
Understanding of hotel’s sales strategies (Marketing Plan, rates, budgeted goals)
Preparedness for and participation in internal meetings, conference calls, reporting, planning, training, and other communications
Ability to work in a unified and collaborative way, fostering teamwork
Entrepreneurial spirit to make the best decisions for the hotel and achieve team goals
Advocacy for training and job opportunities for personal and professional growth
Compliance with company’s policies and procedures

Responsibilities

Always provide the highest levels of customer service to internal partners and external clients.
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.