ODP Coordinator / Collections

Ouachita Valley Federal Credit Union • West Monroe, LA

12h • Onsite

About The Position

This role assists with overdraft program duties and communicates with staff and members to ensure efficient and effective member service. The ODP Coordinator is responsible for contacting members regarding overdrawn accounts, assisting with account charge-offs, monitoring accounts with negative balances or frequent overdraft activity, and helping with repayment plans. The position also involves maintaining records, member documentation, processing overdraft reports and letters, and performing other job-related duties as assigned.

Requirements

• One year of collections experience preferred with knowledge of account follow-up and delinquency management.
• A high school education or GED.
• Basic understanding of credit union operations, particularly deposit accounts.
• Familiarity with overdraft practices and regulations.
• Effective verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to track account progress in internal systems.
• Ability to maintain accurate records.
• Ability to stay organized.
• Ability to communicate effectively with members.

Nice To Haves

• Effective communication with members and employees is needed to support daily operations and deliver quality service.
• Timeliness and accuracy in processing reports and inquiries.
• Compliance with regulatory requirements and internal policies and procedures.
• Quality and completeness of documentation and notes.
• Responsiveness to internal and external inquiries and deadlines.
• Contribution to minimize risk and improve recovery rates.
• Actively cross-sell products and services to members.

Responsibilities

• Contact members regarding overdrawn accounts included by phone, text, emails and letters to provide resolution options.
• Assist with account charge-offs.
• Monitor accounts with negative balances or frequent overdraft activity.
• Assist with repayment plans.
• Maintain records and member documentation.
• Assist others within and outside the department as needed.
• Help process overdraft reports and letters.
• Perform other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED