OCM Coordinator

Allied Consultants, Inc.•Austin, TX

4d•Onsite

About The Position

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experienced OCM Lead to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including: Highly competitive pay rates, Local support staff for responsive, personal service, Comprehensive benefits package, including: Medical insurance (with employer cost sharing), Life insurance, A 401(K) plan with company match, Flexible spending through a cafeteria plan. Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks. Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Experience in program coordination, stakeholder communications, change management support, training logistics, or a directly related field.
Experience managing structured activities across multiple concurrent workstreams and a large, diverse stakeholder population, including tracking participation or engagement data, producing status reports, coordinating schedules and communications.
Experience coordinating user participation/communications for large-scale IT implementations, e.g., outreach to diverse stakeholders, maintain contact logs, drafting/distributing communications, FAQs, and talking points on behalf of a program.
Extensive experience coordinating User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) logistics for major system implementations, including scheduling, participant communications, and participation tracking.
Experience tracking/analyzing user readiness inputs, participation data, and escalation topics across a large population; identifying, documenting, escalating OCM risks/issues to program mgmt., and creating summary reports.
Experience maintaining coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs in support of a OCM team.
Experience supporting large-scale technology implementations or enterprise system transitions in a coordination or liaison role.
Have experience in gathering business requirements for large projects.
Work independently in a diverse team environment with on-site and remote team members.
Have strong written, verbal, and interpersonal communication skills.
Have knowledge of project management methodologies.
Have experience with large-scale ERP or enterprise system implementations in a coordination or change management capacity.
Have problem-solving skills and the ability to multitask, with readiness to put in extra efforts when necessary.
Have experience with change management coordination across a large, geographically distributed stakeholder population.
Have experience supporting UAT, Train-the-Trainer, or End User Training coordination activities for a major system implementation.

Nice To Haves

Texas public sector experience strongly preferred.
Functional experience with CGI Advantage software, or equivalent application.
Experience with CPA’s legacy Statewide Financial Systems production support activities
Working experience within a structured OCM framework (Prosci ADKAR, ACMP CCMP, or equivalent) as directed by a lead practitioner.
Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.

Responsibilities

Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS STARR Program. The Comptroller retains ownership of all system decisions, training content, policies, and final communications. All work products are subject to CPA review and approval.
Maintaining familiarity with CPA-approved CGI OCM, training, and testing deliverables to effectively support agency communications and readiness activities. The Respondent is not responsible for reviewing or approving such deliverables but must understand their content and implications for agency stakeholders.
Participating as a standing attendee in CPA-led OCM and training team meetings. Attending select CPA-led testing coordination meetings as directed, beginning with integration testing activities as preparation for UAT coordination.
Establishing and maintaining a structured engagement model for interfacing with designated agency points of contact, in coordination with CPA's OCM team.
Supporting CPA by coordinating communications to agencies related to testing, training, and transition activities.
Tracking agency readiness inputs include participation levels and escalation topics and synthesizing them for CPA review.
Facilitating feedback loops between agencies and CPA to surface readiness gaps, questions, and change impacts that CPA needs to address.
Reinforcing CPA-approved guidance, timelines, and expectations to agency stakeholders.
Tracking and updating agency-level readiness data across testing, training, and transition milestones, using tools and frameworks established by the OCM Lead.
Developing change and readiness artifacts (e.g., readiness checklists, agency communications, Q&A content) aligned to CPA’s direction.
Monitoring and reporting on agency readiness risks and themes across the agency population.
Supporting Business Readiness Assessment data collection at defined project milestones as directed by the OCM Lead, including gathering agency participation data, distributing readiness surveys or checklists, and compiling results for the OCM Lead’s review and reporting.
Coordinating agency communications related to UAT schedules, roles, and expectations, as directed by CPA.
Supporting agencies in understanding UAT objectives, participation responsibilities, and escalation pathways.
Attending CPA-led UAT coordination meetings as a standing participant. The selected Candidate's involvement in testing meetings is focused on coordinating external agency participation; system testing meetings led by CGI are outside this engagement's scope.
Tracking agency participation and UAT completion as a readiness indicator.
Supporting coordination of UAT-related artifacts and guidance, as directed.
Supporting CPA in coordinating communications related to TTT schedules, materials, and trainer expectations.
Reinforcing roles and responsibilities of agency trainers and CPA-provided training resources.
Assisting with the dissemination and clarification of training materials developed by others.
Collecting and summarizing agency feedback related to training preparedness and common issues.
Supporting CPA in coordinating EUT logistics, including scheduling, participant communications, and access to training environments as directed.
Assisting agencies in understanding EUT expectations, role-based training pathways, and how to access CPA-developed training materials.
Tracking EUT participation and completion rates as a pre-go-live readiness indicator.
Collecting and summarizing agency feedback following training delivery to surface gaps or recurring issues for CPA review.
Supporting the development and distribution of CPA-approved communications to agencies.
Coordinating recurring updates related to testing, training, and transition milestones.
Supporting Frequently Asked Questions (FAQ), talking points, and change-related messaging to address common agency questions.
Maintaining a log of agency communications and escalations for traceability.
Contributing participation data, agency engagement inputs, and escalation logs to the OCM Lead’s monthly summary reports across the four readiness dimensions.
Identifying and elevating systemic risks and issues within each dimension for CPA awareness and decision-making.
Producing pre-milestone readiness summaries in advance of key project events (e.g., UAT kickoff, TTT and EUT completion, go-live cutover). Each pre-milestone summary shall include: (a) a readiness assessment across the four dimensions; (b) a summary of open issues and pending agency actions; (c) participation gaps and recommended mitigation; and (d) a recommended readiness determination for CPA's consideration.
Supporting the OCM Lead in gathering agency input and documenting information needed to inform the agency-facing governance framework, as directed.
Providing a weekly status report to the CPA Contract Manager summarizing work completed, work in progress, and planned activities for the following week.
Performing other related Work as assigned.